Lodge & Spa - Room Attendant - [S]

Callaway Resort & Gardens (CGR) is an iconic 2,500-acre resort destination featuring a variety of lodging choices, unique garden attractions, seasonal special events, 36 holes of golf, fishing, biking trails, and residences. Located in scenic and historic Pine Mountain, Georgia, Callaway reflects the dream of its founder Cason J. Callaway 75 years ago. Currently CGR is part of Herschend Enterprises, Resort and Lodging Division, as part of a family of companies focused on family entertainment. For over seven decades Herschend Enterprises has operated with the purpose of bringing families closer together by Creating Memories Worth Repeating®. Herschend Enterprises is considered the largest family-owned themed attractions corporation. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. 

Essential Functions 

• Clean and prepare assigned guest rooms, accommodations, and related areas according to established standards. 

• Remove and replace linens, towels, amenities, and guest supplies. 

• Clean and sanitize bathrooms, fixtures, surfaces, furnishings, mirrors, and floors. 

• Make beds, remove waste, vacuum or sweep floors, dust surfaces, and complete other required room-cleaning activities. 

• Inspect completed work and accurately report room status, damage, maintenance needs, safety hazards, missing items, and unusual conditions. 

• Maintain housekeeping carts, cleaning equipment, supplies, and work areas in a clean, safe, organized, and properly stocked condition. 

• Handle cleaning products, chemicals, equipment, and personal protective equipment according to training, labeling, and safety requirements. 

• Protect guest belongings and promptly report or turn in lost-and-found items according to company procedures. 

• Respond courteously to guest questions and requests and deliver requested items when assigned. 

• Complete scheduled deep cleaning and assist with public areas, common spaces, or related housekeeping responsibilities as operationally needed. 

• Follow company policies, sanitation procedures, safety requirements, and applicable property or lodging-brand standards. 

• Perform other related duties consistent with the purpose and responsibilities of the position. 

Minimum Qualifications 

• No formal education or previous housekeeping experience is required; previous lodging, hospitality, cleaning, or guest-service experience is preferred. 

• Must meet the minimum age and other requirements established by applicable law and assigned job duties. 

• Ability to understand and follow cleaning instructions, chemical labels, room standards, safety procedures, and work assignments. 

• Ability to complete assigned work independently and collaboratively within operational expectations. 

• Strong attention to detail and ability to identify cleanliness, maintenance, safety, and room-condition concerns. 

• Ability to communicate professionally and provide courteous guest service. 

• Ability to work a schedule that may include early mornings, evenings, weekends, holidays, and overtime based on business needs. 

• Ability to complete required safety, sanitation, chemical-handling, equipment, and property-specific training. 

Knowledge, Skills, and Abilities 

• Ability to learn and apply established cleaning, sanitation, and room-presentation standards. 

• Ability to prioritize work and maintain quality and productivity in a fast-paced lodging environment. 

• Ability to safely use assigned cleaning tools, supplies, equipment, and personal protective equipment. 

• Ability to maintain guest privacy and protect guest property, belongings, and room-related information. 

• Ability to follow verbal, written, visual, or demonstrated instructions. 

• Ability to adapt to changing room assignments, guest needs, and operational priorities. 

• Ability to work independently and as part of a team. 

• Ability to maintain dependable attendance and a professional appearance consistent with company standards. 

Physical Requirements 

The position requires prolonged standing and walking and frequent bending, reaching, stooping, kneeling, squatting, twisting, pushing, pulling, and repetitive use of the hands and arms. 

The employee must be able to move housekeeping carts, linens, supplies, waste, cleaning equipment, and other materials and perform the essential functions of the position with or without reasonable accommodation. 

The position may require lifting and carrying items weighing up to 50 pounds. This weight should be confirmed through the Company’s formal physical-demands validation before final approval. 

Work Environment 

Work is performed primarily in guest accommodations and other indoor lodging areas. The position may also work in public areas, back-of-house spaces, and limited outdoor locations. The employee may be exposed to cleaning products, chemicals, detergents, sanitizing agents, dust, dirt, waste, bodily fluids, repetitive activity, frequent changes in priorities, and varying temperatures or humidity. Required personal protective equipment and established exposure-control procedures must be used when applicable. 

Scheduling 

Schedules vary based on occupancy and business needs and may include early mornings, evenings, weekends, holidays, and overtime. 

Reasonable Accommodation 

The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable law. An employee must be able to perform the essential functions of the position with or without reasonable accommodation. 

Additional Responsibilities 

Responsibilities may change based on business and operational needs. Any additional duties assigned should be related to the general purpose, level, and essential responsibilities of the position.