Logistics & Transportation Manager

Dialog Direct, a Qualfon Company, is seeking a Logistics and Transportation Manager to manage outbound and inbound transportation and parcel strategy, carrier performance, and shipping cost optimization.

This role focuses on parcel, LTL, truckload, carrier management, transportation spend, routing, and service performance. Equally important, this leader must demonstrate strong values, sound judgment, integrity, accountability, and a mission-first mindset that positively influences teams, partners, carriers, and clients.

Role Purpose

The Logistics and Transportation Manager will be responsible for improving transportation performance, reducing avoidable cost, strengthening carrier partnerships, and supporting a reliable, client-centered logistics operation. The ideal candidate will combine operational expertise with values-based leadership, acting as a trusted mission leader who models integrity, ownership, collaboration, and continuous improvement across the organization.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

• Manage transportation operations across parcel, LTL, truckload, and other shipping modes.
• Own carrier relationships, service levels, rate analysis, scorecards, and performance management.
• Analyze transportation spend, delivery performance, accessorials, claims, and service failures.
• Recommend shipping strategies that improve cost, speed, reliability, and client experience.
• Support carrier selection, contract negotiations, routing decisions, and peak season planning.
• Partner with warehouse operations, client teams, finance, and technology to resolve logistics issues.
• Ensure USPS mail compliance and accountability by overseeing postage accuracy, mailpiece preparation standards, carrier pickup performance, and adherence to USPS regulations, surcharges, and service-level requirements.
• Lead with integrity and accountability when making transportation, carrier, cost, and service decisions.
• Act as a mission leader by helping cross-functional partners understand priorities, tradeoffs, service expectations, and the impact of logistics decisions on clients and the broader business.
• Build constructive relationships with internal stakeholders and external partners, creating trust through transparency, follow-through, and fact-based decision-making.
• Use data, technology, and AI-enabled tools responsibly to identify opportunities, improve execution, and support better business outcomes.

• Demonstrated alignment with Qualfon/Dialog Direct values, including integrity, accountability, collaboration, respect, service orientation, and a commitment to doing the right thing.
• Proven ability to lead through influence, communicate clearly, and serve as a positive mission leader across teams and functions.
• 3–10 years of logistics, transportation, parcel, freight, fulfillment, or supply chain experience.
• Strong understanding of carrier networks, rate structures, service levels, and transportation cost drivers.
• Excited to develop and harness AI tools to optimize performance.
• Experience with UPS, FedEx, USPS, DHL, regional parcel carriers, LTL providers, or freight brokers preferred.
• Ability to analyze data and turn findings into savings, service improvements, and operational recommendations.
• Proficiency with Microsoft 365, especially Excel; TMS, WMS, carrier portal, or BI tool experience preferred.
• Entrepreneurial, hands-on, and comfortable operating in a growth environment.
• Track record of making practical, data-informed decisions while balancing cost, service, reliability, client experience, and ethical considerations.
• Ability to operate with humility, curiosity, and a continuous-improvement mindset rather than relying only on prior titles, employers, schools, or credentials.

Education

Bachelor’s degree in supply chain, logistics, business, operations, or related field preferred. Equivalent practical experience, demonstrated capability, and strong values-based leadership will also be considered.