Position Summary:
The Logistics Associate is responsible for executing all aspects of shipping, receiving, inventory management, and customer support. This role ensures that equipment, parts, and supplies are processed accurately and efficiently while delivering excellent service to internal and external customers. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment that blends warehouse operations with customer service.
Key Responsibilities:
Shipping & Receiving
- Process incoming shipments: unload deliveries, inspect for damage, verify packing slips, and stock inventory.
- Prepare outgoing shipments: pick, pack, label, and coordinate carrier pickups for both ground and freight shipments.
- Maintain accurate shipping and receiving records in the inventory management system.
Inventory Management & Stocking
- Organize, stock, and maintain warehouse inventory, including biomedical equipment, supplies, and parts.
- Perform regular cycle counts and inventory audits to ensure accuracy.
- Monitor stock levels and notify supervisors of low inventory or reorder needs.
Customer Service & Support
- Respond to customer inquiries related to order status, shipment tracking, and product availability.
- Coordinate with the service team to support equipment repairs, returns, and exchanges.
- Troubleshoot shipping issues or order discrepancies with customers professionally and promptly.
Operations Support
- Maintain a clean, organized, and safe warehouse environment.
- Assist with order fulfillment for rentals, repairs, and equipment dispatch.
- Support internal teams (sales, service, finance) with logistics-related tasks.
Required Skills & Qualifications:
- High school diploma or equivalent; associate degree preferred.
- 2+ years of experience in shipping/receiving, logistics, or warehouse operations.
- Customer service experience preferred, especially in a technical or service-based environment.
- Proficient with shipping systems (FedEx, UPS, freight carriers) and inventory management software.
- Strong attention to detail and organizational skills.
- Ability to lift 50 lbs and operate warehouse equipment (e.g., pallet jacks, dollies).
- Excellent verbal and written communication skills.
- Tech-savvy; able to use email, spreadsheets, and CRM systems effectively.
Work Environment:
- Primarily warehouse setting with office interaction.
- Regular use of phone, email, and shipping software for customer and team communication.
- Physical tasks such as lifting, moving, and organizing inventory.
Benefits:
- Health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and holidays.
As the national leader in ventilator rentals, Trace Medical has developed the well-earned reputation as a partner that meets the varying inventory demand of our customers while delivering the financial and clinical outcomes they expect.
Trace has worked diligently with the most prominent and the innovative suppliers to ensure appropriate clinical solutions are available to your patients, regardless of their ventilation needs. These efforts have given Trace the reputation as our customers' most valued partner for ventilation care.
Utilizing industry leading inventory optimization software, Trace Medical is able to proactively position our substantial inventory pool to ensure our ventilators are readily available for your next order.
You can depend on Trace to be the most appropriate clinical and cost-effective solution in today’s constantly changing marketplace.
Salary :
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