Salary :
Activate JobCopilot
About Community Action House
Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. Learn more at www.communityactionhouse.org.
In October 2021, we launched our new ‘Food Club & Opportunity Hub’ to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue (www.lakeshorefoodrescue.org).
Organizational budget: $9M-10M (inclusive of $5M in-kind support)
Agency Size: 60-70 staff and 2,300+ annual volunteers
Our Values
Who we are. Who we aspire to be. What drives us. What unites us. Learn more, here!
- Radically Welcoming
- Guest-Centered
- Lead with Kindness
- Curiosity-Driven
- Always Improving
- Collaborative by Design
- Contagious Commitment
- One Team
Position Details
Position Type: Full-time, 40 hours/week, Regular
Overtime Status: Non-exempt
Reports To: Manager, Logistics
Direct Reports: None
Department: Logistics
Primary Location: Resale Store, plus daily travel to other Action House sites
Compensation & Benefits: $17-18 hourly; eligible for Full-time benefits
Summary
The Logistics Associate, Resale is responsible for assisting in receiving and delivering items throughout the Community Action House organization by driving and picking up donations from donor homes and organizations. Each day, you’ll assist in coordinating, receiving, delivering and moving large items (such as furniture) for the Resale Store and food donations for the Food Club and Community Kitchen. This role will deliver a positive experience to our customers, clients and staff while ensuring that in-kind donations are distributed to all areas of the organization. You will also assist in light maintenance of facilities.
Responsibilities & Essential Duties
- Pickup and Delivery: Pick up and deliver items from donor homes and businesses, suppliers, and retail partners, ensuring timely deliveries and pickups. This includes moving large and heavy items by hand, in and out of delivery vehicles, residential homes, and commercial spaces using proper lifting techniques and equipment (dollies, hand trucks, ramps, etc.).
- Food Handling: Ensure food is properly handled in a food safe manner (training for this role includes ServSafe or other food handling certification).
- Loading and Unloading: Assist with the loading and unloading of stock, sometimes using equipment such as hand trucks, dollies, or pallet jacks. Ensure all items are properly secured within the vehicle to prevent damage.
- Customer Interaction: This role builds and maintains relationships with donors, volunteers and guests throughout workday interactions ensuring a positive experience.
- Safe Operation & Compliance: Safely operate Community Action House vehicles (van or box truck) in various traffic and weather conditions, adhering to all local traffic laws, company policies, and Department of Transportation regulations.
- Documentation & Reporting: Maintain accurate records of donations, mileage, fuel usage, and hours of service. Use a mobile application for routing and pickup/delivery tracking.
- Vehicle Maintenance & Inspection: Perform daily pre-trip and post-trip vehicle inspections, reporting any mechanical issues or maintenance needs to the Logistics Manager promptly. Maintain cleanliness of vehicles exterior and interior.
- Facilities Maintenance: Conduct regular inspections to identify and address maintenance needs. Complete minor repairs and maintenance including but not limited to: repairing wall damage, painting, floor maintenance. Perform regular maintenance of the grounds, including but not limited to: lawn maintenance, snow removal and salting, trash removal.
- Other duties as assigned, including but not limited to general warehouse and retail inventory duties such as sorting goods, organizing inventory, or staging products for sale.
Supervision Received
- General Direction: Receives broad guidance and direction and has some autonomy in decision-making and flexibility in determining how to achieve goals. Supervisor provides support and resources as needed but may not be directly involved in day-to-day decision-making or task assignments.
Supervisory Responsibilities
- None: Does not have formal people leading (supervisory) responsibilities.
Education & Experience
- 1+ years of relevant experience required
- No supervisory experience required
- High School Diploma required; or equivalent education or experience
- Valid driver’s license in good standing
- Valid chauffeur’s license (or ability to obtain)
- ServSafe Certification (or ability to obtain)
- Basic conversational Spanish proficiency desired
Qualifications
- Experience driving a truck and performing delivery duties, with the ability to drive Community Action House vans and 26-foot trucks.
- Drivers record in good standing, with the ability to obtain a Chauffer's license.
- Experience working in customer service or in a public-facing environment.
- Ability to navigate regular work interruptions while remaining adaptable to various tasks.
- Ability to follow GPS directions required with knowledge of routes around the greater Holland community preferred.
- General knowledge of facilities maintenance and an eagerness to learn.
- Interest and ability to work effectively in collaboration with diverse groups of people.
- Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs.
- A high standard of performance and integrity, and ability to lead by example to foster a positive workplace culture.
- Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.
- Demonstrate a genuine passion for our mission and a commitment to upholding our team’s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team.
Physical Requirements
- Continuously move about work area
- Continuously use hands/fingers to handle or feel
- Continuously reach with hands and arms
- Continuously ascend/descend (stairs/ladder/etc.)
- Continuously bend, stoop, kneel, crouch, or crawl
- Continuously use eyesight clarity/accuracy or visual perception
- Continuously read and understand written word
- Continuously drive a vehicle for work
- Frequently operate computer and general office machines
- Frequently work outside in variable weather conditions
- Frequently operate machines: Hi-Lo, Pallet Jack
- Frequently ability to push, pull, and lift up to 75 pounds
- Occasionally work in stationary position
Other Factors
- Access to consistent and reliable transportation
- Evening hours occasionally, on an as-needed basis
- Weekend hours occasionally, on an as-needed basis
Application
Interviews are conducted on a rolling basis until position is filled. To apply, submit resume and 1 page cover letter, depending on position. Contact [email protected] with questions.
Equal Opportunity Employer
Community Action House is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex (including pregnancy, childbirth, medical condition related to pregnancy or childbirth), sexual orientation, and gender identity, national origin, disability, age, genetic information, height, weight, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. We encourage applicants of all backgrounds to apply.
Note: This Job Description is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Job incumbents may be asked to perform other duties as required.
Your email job alert is now active!
