Logistics Coordinator

Printerpix is a digital photo and communication ecommerce business, where we strive on a daily basis to revolutionize the way companies engage with the world. With 2 million users in 20 countries, we have a unique, truly diverse culture of talented employees committed to making a difference in their communities and in the work that they do.

A Day in the Life:

 
Due to our continued success and growth plans we have a fantastic opportunity for a Logistics Carrier Partner Executive. The role is responsible for all aspects of carrier management required to fulfil the online strategy. The individual will manage the day to day relationships with the existing selected carriers for US fulfilment as well as driving a development agenda and reviewing performance.

The key responsibilities are as follows:

• Day to day management of all existing Carrier Relationships and liaison with Customer Call Centre as required

• Performance review of Carriers to include, service adherence, damage rates, Lost in Transit levels, customer complaints and flexibility

• Drive continuous improvement

• To support all aspects of the day to day and peak preparations

• Forward thinking to consider future volumes and activity and identify and resolve potential capacity issues with the existing operations

• Support to all direct projects that impact on carrier services, such as next day, premium delivery options, etc.

• Constant awareness of the Carrier market to understand preferential relationships and organizations to work with

• Awareness of competitor’s position and trends in the market

• Construct and take accountability for each annual budget for carriage and associated costs

• Maintain & control all current logistics contracts;

Must Haves:

• Demonstrate experience of working in a fast past operational environment as part of a professional team

• Ability to manage and coordinate changing priorities, understand 'what good looks like', and capable of multi-tasking

• Demonstrate a solution focused approach to analyzing challenges and issues as they arise – think "Out the Box" if a tangible benefit can be gained.

• Focus all decisions on how it affects/benefits the customer;

• Confident decision maker with the ability to nail actions and get stuff done

• Commercially driven with an appetite to drive business improvement
• Ability to be flexible able to attend other sites for which travel may be required

• Strong attention to detail with a strive for excellence in delivery

• Previous experience from:
o Within the logistics industry in Account Management area (dealing with customers – ideally in B2C retail environment);

• Proven track record of making a change
• Evidence of SLA monitoring and 3PL management

• Analytical approach and numerate to enable review of SLA’s, costs and forecasting
• Strong relationship builder to allow effective working across the Internal and External relationships

All your information will be kept confidential according to EEO guidelines.