Logistics Coordinator

Description
Catania Oils is a family owned and operated business that has been around for over 100 years and through four generations. We are a leading packager and processor of edible oils located in Ayer, MA. Our Mission is to provide innovative quality products to customers in an efficient, economic, and environmentally responsible manner. We are looking for passionate individuals who continuously seek individual and organizational improvements through respect, collaboration, and teamwork.
Basic Function
The Logistics Department organizes shipments across a vast region and requires skilled coordinators to ensure our supply chains run smoothly. A logistics coordinator must have an eye for detail, a keen analytical mind, and the ability to handle a system with numerous moving parts. This key role requires high engagement, patience, and the ability to maintain an objective mindset. Through collaborative continuous improvement, we aim to make the logistics processes efficient and effective while maintaining solid partnerships to service internal and external customers at a high level.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
Monitor inbound and outbound shipments to ensure accurate and timely deliveries.
Build orders into shipments, select a carrier, and issue freight tender agreements.
Utilize available resources to locate creative, cost-effective, and service-driven ways for moving shipments.
Engage in regular communication with partner carriers and internal/external customers.
Distribute well-balanced shipping/receiving schedules
Address errors to promote customer satisfaction
Monitor carrier compliance to Catania Oils expectations and policies
Field revisions or general inquiries for orders and ensure that the necessary parties are updated.
Apply tracking tools to identify service delays proactively and collaborate with partners to find a resolution.
Provide Customer Service and Sales with competitive freight rates using company-issued tools.
Field carrier OS&D inquiries and initiate an internal investigation
Conduct freight-bill auditing to ensure accuracy
MINIMUM QUALIFICATIONS
An HS diploma or equivalency is required.
A minimum of two years in a shipping, logistics, or warehouse environment
Strong customer service capabilities
Strong communication skills
Excellent organizational capacity
Research and analysis skills
Collaborative attitude
Solutions-oriented mindset
Lateral-thinking ability
Capacity to multi-task
Ability to use data in making logistics more efficient
Able to accept and adapt to using new technology
WORKING ENVIRONMENT
A supportive team that relies on inter-departmental collaboration to navigate the daily challenges of the fast-paced world of Logistics to uphold our commitment to authenticity and customer service.
CORPORATE CULTURE
We are a fourth-generation, family-owned organization poised for incredible growth. The diversity of our workforce is celebrated. Everyone is valued and treated equally and with respect in a safe and innovative work environment. ?Our employees continuously seek individual and organizational improvements through respect, collaboration, and teamwork. ?To succeed here, you must demand excellence from yourself, be willing to learn and commit fully to your team's and the company's goals.
We are an Equal Opportunity Employer (EOE)

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