Logistics Operations Analyst (Hybrid)

Job Summary

The Logistics Operations Coordinator is responsible for the day-to-day execution of transportation and logistics activities supporting retail store deliveries and vendor shipments. This role owns shipment coordination, carrier communication, parcel account management (FedEx/UPS), and issue resolution to ensure product moves accurately, on time, and cost-effectively.

This position is hands-on and fast-paced, ideal for someone who excels in proactive problem-solving and can confidently manage carriers, vendors, and internal stakeholders to keep product moving efficiently. 

Working at IT’SUGAR

At IT’SUGAR, we believe work should be fun, fast-moving, and full of personality. We’re a high-energy, entrepreneurial team that values creativity, collaboration, and thoughtful execution.

We’re looking for people who take ownership, adapt quickly, and approach challenges with a solution-focused mindset. This role is ideal for someone who enjoys being hands-on, can confidently navigate changing priorities, and communicates effectively with carriers, vendors, and internal partners to keep product moving. 

You’ll work alongside passionate teammates who are supportive, direct, and action-oriented in a dynamic retail environment where every day brings new opportunities to problem-solve and improve. 

If you enjoy tackling challenges, working with great people, and helping deliver a little happiness to our stores every day, you’ll feel right at home.

Key Responsibilities

Daily Transportation & Shipment Management

• Ensure all shipments meet delivery deadlines for retail stores and business needs
• Coordinate daily shipments across parcel, LTL, Truckload and direct-to-store deliveries
• Manage shipments from origin through final delivery, including 3PL and distributor-managed flows
• Manage parcel carrier accounts including shipment creation, tracking, troubleshooting, and billing issues

Carrier & Vendor Support

• Serve as the primary day-to-day point of contact for carriers and select vendors
• Ensure vendors follow shipping guidelines, labeling standards, and routing instructions
• Support freight claims, disputes, and proof-of-delivery requests

Proactive Monitoring & Troubleshooting

• Monitor shipment status and identify risks before they impact stores
• Troubleshoot delays, shortages, damages, and service failures
• Communicate clearly with Store Operations and internal teams when issues arise
• Support replenishment team on late or missing shipments
• Own resolution from start to finish – not just escalation

Store & Cross-Functional Support

• Partner with Store Operations, Planning and Allocation, Merchandising, Production, and Customer Service teams
• Support new store openings, store resets, and urgent shipments as needed
• Identify priority and time-sensitive deliveries and coordinate execution
• Demonstrate ownership and accountability within supported areas

Volume, Performance & Cost Management

• Monitor forecasted versus actual shipment volumes
• Maintain performance and financial reporting for assigned logistics areas
• Track key metrics including on-time delivery, service performance, and freight cost variances
• Develop and maintain carrier scorecards and support regular business reviews with logistics partners
• Identify trends, recurring issues and improvement opportunities

Process Ownership | Project & Administrative Support

• Document and maintain logistics SOPs
• Recommend process improvements to reduce costs and improve service level
• Support special logistics projects as assigned
• Perform other duties as needed to support the logistics organization

Required

• 2-4 years of experience in logistics, transportation, or retail supply chain operations
• High school diploma or GED equivalent
• Hands-on experience working with carriers and parcel shipping (FedEx/UPS)
• Experience supporting retail store deliveries or vendor shipments
• Strong analytical, problem-solving, and organizational skills
• Excellent verbal and written communication skills
• Proven ability to manage multiple priorities in a deadline-driven environment
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook)

Preferred

• Experience supporting multi-node retail distribution networks
• Experience working with 3PLs
• Experience managing freight claims and billing discrepancies
• Familiarity with carrier scorecards and freight cost reporting
• Associate or Bachelor’s degree in Supply Chain, Logistics, Business or related field 

Core Competencies

• Strong sense of urgency and accountability
• Strong cross-functional collaboration
• Attention to detail and data accuracy
• Thrives in a fast-paced retail environment
• Continuous improvement mindset