Logistics Relationship Representative

Description

Join our dynamic team as a Logistics Relationship Representative, known internally as "National Accounts Specialist" and step into a pivotal role within our National Accounts team. We're looking for someone who thrives on building strong relationships and ensuring seamless communication between National Accounts Agents and our valued clients.

Your primary responsibility will be to ensure that every pickup and delivery appointment is meticulously scheduled, guaranteeing correct transit times and handling any issues that arise during transit or at the shipper/receiver. You'll also play a crucial role in maintaining our high levels of customer satisfaction by addressing concerns promptly and efficiently.

If you're passionate about delivering exceptional customer service, thrive in a fast-paced environment, and enjoy being a key player in a dynamic team, we want to hear from you! Join us in making a difference and shaping the future of logistics.

Essential Job Duties

• Cultivate and maintain strong client relationships to understand their needs and deliver exceptional service, ensuring their satisfaction every step of the way
• Utilize EDI systems to monitor load tenders, accepting or rejecting them based on agreed rates and commitments
• Coordinate pickup and delivery appointments for National Accounts loads, factoring in transit times and other variables to ensure smooth logistics
• Handle any logistical challenges or issues that may occur during shipping or delivery
• Process claims and accessorial requests promptly and accurately
• Maintain transportation tariffs and oversee dispatch status documentation electronically
• Generate daily reporting information to terminals and customers
• Run daily excel reports to monitor freight tracking for each National account
• Handle Overages, Shortages, and Damages reporting to the appropriate claims departments for disposition
• Provide after-hours on-call assistance and direction to dispatch
• Give direction to dispatch after careful evaluation of issues that arise; accidents, problems loading/unloading, etc.
• Monitor and respond to correspondence with agents
• Undertake additional tasks as needed to support our National Accounts customers, contributing to our overall success

Requirements

Required Qualifications

• High school diploma or equivalent
• 1+ years of office experience
• 1+ years of logistics experience
• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
• Strong typing skills and technically savvy
• Customer service oriented
• Strong organizational and time management skills
• Strong analytical and problem-solving skills
• Ability to efficiently pivot from one task to another and reprioritize throughout the day
• Ability to read, speak, write, and understand English in a professional manner

What's in it for me?

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
• Company Paid Short Term Disability Insurance
• Company Paid Long Term Disability Insurance
• Hospital Indemnity Insurance
• Long-Term Care Insurance Program
• Supplemental Term Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with employer contributions
• 401K with up to 4% Employer Safe Harbor Matching
• Paid Vacation
• 8 Paid Holidays
• 1 Floating Holiday
• Identity & Fraud Protection
• Pet Insurance
• Paid on a weekly basis!
• Employee referral bonus program ($500)
• The opportunity to work with good humans!

Schedule

In-Person, On-Site

Standard: Monday - Friday, 8:00am-5:00pm

Location Address

665 Highway 74 South, Peachtree City, GA 30269

We have always been & will always be a family business. When a person partners with The Evans Network, they become a part of our family. That was the belief of our founder, Albert L. Evans, Sr. Founded in 1939 in Pottsville PA, the company has evolved into the largest Intermodal Drayage provider in the United States. As of today, expanded operations include Truckload, Flatbed, LTL/Final Mile and transportation/logistics services.