Logistics Robotics Field Engineer

Job Title: Logistics Robotics Field Engineer
Department: Robotics Field Engineering
Job Level: L4
FLSA: Exempt

Job Summary:

The Logistics Robotics Field Engineer will deploy, maintain, and support Bear Robotics’ industrial and warehouse robotics solutions, ensuring seamless integration into customer operations. This role requires hands-on experience with AGV and AMR systems, industrial engineering knowledge, and strong mechanical and system integration skills. The engineer will be instrumental in launching and growing our industrial robotics vertical, provide on-call support to customers one weekend per month, and travel frequently to customer locations and Bear Robotics’ US offices as needed.

Key Duties/Responsibilities:

• Deploy, install, and configure robotics systems in industrial and warehouse environments according to site-specific requirements.
• Provide on-site technical support, including repairs, maintenance, troubleshooting, and networking.
• Integrate robotics solutions into existing workflows and industrial systems.
• Conduct testing and validation to ensure optimal robot performance and reliability.
• Train end-users on robot operation, upkeep, and troubleshooting.
• Monitor deployed robots and recommend improvements for operational efficiency.
• Maintain accurate records of support activities, assets, and system changes.
• Perform root cause analysis and execute corrective actions for robot failures.
• Escalate complex issues to higher-level support as needed.
• Provide feedback to internal teams to enhance product performance and industrial integration.
• Ensure adherence to safety protocols and identify potential hazards.
• Work flexible hours to support customer operations across multiple sites.
• Be on-call one weekend per month to provide urgent customer support.
• Travel frequently to customer locations and Bear Robotics’ US offices as required.
• Contribute to the launch and growth of Bear Robotics’ industrial robotics vertical.
• Perform other related duties as assigned.

Supervisory Responsibilities:

• None.

Required Skills/Abilities/Qualifications:

• On-site field experience with robotics deployments
• Hands-on experience with AGV and AMR systems
• System integration knowledge
• Industrial engineering background
• Mechanical and maintenance skills
• Familiarity with warehouse systems and industrial workflows
• Excellent troubleshooting and problem-solving skills
• Strong customer service and interpersonal skills
• Ability to work flexible hours, including occasional weekend on-call support
• Frequent regional travel to customer locations and travel to US offices as needed
• Valid driver’s license with a clean record

Preferred Skills/Abilities/Qualifications:

• Previous experience integrating robotics in industrial or warehouse applications
• Experience with Linux Terminal, coding, or automation tools
• Data visualization experience (Looker, Tableau, PowerBI)
• Multi-site industrial deployment experience

Education/Experience:

• Bachelor’s or Master’s Degree in Industrial Engineering, Robotics Engineering, Mechanical/Electrical Engineering, or related discipline
• 2+ years of customer-facing technical or field engineering experience

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting, standing, and walking, including time at a desk and on industrial/warehouse floors.
• Frequent bending, stooping, kneeling, climbing, and reaching to install, maintain, and repair robotics systems.
• Ability to lift, carry, and maneuver objects up to 50 lbs, including robot components and equipment.
• Ability to operate hand tools, power tools, and testing equipment.
• Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to communicate clearly, hear, and respond to others in industrial environments.
• Ability to travel frequently, including regional travel to customer sites and occasional travel to US offices.
• Capacity to work in varied environmental conditions (e.g., warehouses, factories) that may involve temperature fluctuations, noise, or other industrial conditions.