Logistics Specialist (Bilingual in English and Korean)

Responsibilities

• Assign jobs or loads to drivers, technicians, or field staff based on location, availability, and skills


• Coordinate schedules and route plans for efficiency and timely delivery/service


• Receive and prioritize calls or requests for service, shipments, or assistance


• Respond promptly and effectively to customer inquiries via various communication channels.


• Process orders, forms, applications, and requests efficiently


• Collaborate and coordinate with colleagues to ensure seamless customer service.


• Strive consistently to ensure customer satisfaction and provide high-quality customer support.


• Maintain a strong work ethic and willingness to take on additional hours during peak periods.


• Be willing to work overtime, including weekends, as needed to meet operational demands.

Qualifications

• Strong communication skills (verbal & written)


• Multitasking & time management under pressure


• Problem-solving skills for route changes, emergencies, and conflicts


• Strong communication and interpersonal skills.


• Understanding of industry-specific regulations.


• Familiarity with dispatching software, TMSd manage time effectively.


• Ability to communicate in Korean is a plus

Benefits (Full-Time ONLY)

• Health, Dental, and Vision PPO Insurance


• Life, STD, LTD Insurance


• 401(K) Plan


• Paid Time Off


• Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)


• Years of Service Awards


• Education Assistant Program (Based on Eligibility)