Logistics Support Representative

• Prepare and Send Load Confirmations:

  • Generate and distribute load confirmation sheets to carriers.

• Communicate Load Information:

  • Relay all original load details to carriers, including:

    • Driver information via email

    • Pick-up and delivery dates/times

    • Temperature settings on BOL (Bill of Lading)

    • Appointment changes (clearly communicated to carrier and dispatcher)

    • Special requirements

• Report Delays:

  • Notify shippers, receivers, and customer teams of any delays within assigned zones.

• Track and Trace Loads:

  • Monitor and trace all loads in specified areas at least once daily, per customer expectations.

  • Efficiently manage tracking for multiple loads per carrier.

• Create EFS Checks:

  • Issue EFS checks as required, adhering to Hirschbach security protocols.

• Build Relationships:

  • Develop strong working relationships with drivers in assigned regions.

• Forecast and Communicate Issues:

  • Anticipate potential load issues and promptly report to Capacity Manager and Area CSR.

• Request Documentation:

  • Request BOLs and lumper receipts as needed.

• Communicate OS&D Issues:

  • Clearly convey any Over, Short, and Damaged (OS&D) issues to relevant internal and external parties.

  • Note: Financial discussions are handled by the Capacity Manager.

• Respond to ETA Requests:

  • Address ETA (Estimated Time of Arrival) inquiries from Customer Service or Load Planners.

• Follow Through on Issues:

  • Thoroughly investigate and resolve issues, escalating to the Capacity Manager as necessary.

• Other Duties:

  • Perform additional tasks as assigned by zone leaders.

Talent Requirements

• Technical Proficiency:

  • Working knowledge of AS400 applications, MS Excel, MS Outlook, Internet, and database applications.

• Communication:

  • Strong written and verbal communication skills.

  • Excellent interpersonal skills.

• Geographical Knowledge:

  • Basic understanding of geography and time zones.

• Organizational Skills:

  • Ability to multitask and manage varying tasks simultaneously.

• Data Entry:

  • Excellent data entry skills.