Loss Prevention Manager

As a member of our hospitality team, the primary responsibility of a Loss Prevention Manager is to ensure the safety and security of the hotel’s property, associates, patrons, and guests by managing the Loss Prevention department and its staff. The primary focus of this role will be the protection of hotel assets, accident, and fire prevention, and maintaining a safe and secure environment throughout the hotel. A critical part of this role is to train and supervise the Loss Prevention staff to effectively monitor and protect hotel assets and work closely with the Director of Loss Prevention to identify areas for improvement and implement strategies to enhance departmental performance and secure an enjoyable experience for our guests and a safe working environment for our associates.

• Train and supervise the security staff, providing guidance and support to ensure effective monitoring and protection of hotel assets.
• Work closely with the Director of Loss Prevention to identify and implement strategies for continual departmental improvement.
• Assist in the development and implementation of emergency procedures, ensuring that all staff is well-prepared to handle various crises.
• Train staff on proper patrol procedures and monitor adherence to periodic hotel and parking area patrol schedules, ensuring a proactive approach to security.
• Ensure proper documentation of property patrols is maintained, recording important details to track security efforts effectively.
• Oversee shipping and receiving procedures, guest-safe deposit procedures, and hotel cash handling procedures, ensuring adherence to security protocols.
• Train staff on proper investigative procedures for loss of hotel assets and ensure compliance with established policies.
• Effectively monitor and control access to various areas, such as guest areas, storage areas, associate work areas, locker rooms, and parking areas.
• Ensure security staff is certified in first aid and CPR and administer first aid as needed to address any medical emergencies promptly.
• Assist in managing claims by ensuring proper procedures are followed and documented accurately.
• Assist in maintaining required OSHA programs and statistical data to promote a safe working environment.
• Set a positive example for guest relations and empower associates to provide excellent customer service, continuously emphasizing guest satisfaction during all departmental meetings.
• Participate in the interviewing, hiring, and orientation of new team members, ensuring they receive adequate training to perform their roles effectively.
• Establish open and collaborative relationships with associates, actively seeking feedback and addressing any concerns or issues promptly.
• Conduct regular performance appraisals, provide constructive feedback, and recognize outstanding contributions to motivate and develop associates.
• Comprehend budgets, operating statements, and payroll progress reports to effectively manage departmental expenses and achieve financial goals.
• Understand the impact of the department's operation on the overall hotel financial goals and take measures to achieve or exceed budgeted targets.