Loss Prevention Officer

*We are a drug-free workplace. Pre-employment screenings, COVID-19 testing and background checks will be conducted for all viable candidates.*

Title/Position:  Loss Prevention Officer
Reports to:  Loss Prevention Manager

Purpose and Scope:

· Responsible for the protection of the Hotel property, Guests, Associates, and their assets.

· Conducts Preliminary Investigations of criminal and non-criminal incidents.

· Prepares computer generated written reports on all incidents affecting the operations and welfare of the Hotel and property.

Primary Responsibilities, Essential Functions and Tasks:

· Conducts foot patrols using a data collector throughout Hotel property to observe, respond to and report any suspicious activities, security problems, and safety hazards.

· Prepares computer generated incident reports and computer generated daily shift reports that affect the welfare and operation of the Hotel and property.

· Interviews Guests and Associates as required for the safety and welfare of all.

· Primarily responds to emergencies, i.e. fire, smoke, illnesses, injuries, disturbances, unusual incidents, etc.

· Assists Guests with information, directions, or any other assistance needed.

· Assists other Departments with the general operation of the Hotel, ie…(traffic control, crowd control, access to secured areas, personnel escorts, money escorts, etc…).

· Testify in a hearing, (ie…court of law).

· Evidence Custodian, (making sure all evidence is properly handled and maintained in a secure and safe manner).

· Conducts surveillance for the safety of all Guests and Associates when necessary; be proficient with CCTV monitoring and downloading video files, must demonstrate fluency with use of a smart phone and mobile applications.

· Flexible hours to accommodate emergency situations and any on-going investigation when required.

· Assist the LP Supervisor in the training of newly assigned Loss Prevention Officers.

· Provides assistance and support of all other Loss Prevention Officers.

Secondary responsibilities, Additional Functions and Tasks:

· Check required reading boards, function sheets, and pass down logs for any important information for the day.

· Performs any duty necessary for the good of the department.

· Performs all duties as assigned by your Supervisor.

· Conducts daily/weekly inventories of the Hotels First Aid Supplies.

· Collects used Ving cards from the Room Attendant Carts bi-weekly.

General Skills / Knowledge / Work Experience / Education / Certification / License:

· Required: Good written and verbal skills. / High School Diploma. / G.E.D. / CPR Card, Florida Driver License and the State of Florida Security Officer D License.

· Preferred: Prior experience in Loss Prevention, Security, Hospitality, Customer Service

Physical requirements:

· Must be able to lift at least 30 lbs.

· Must be able to walk, stand, and sit for extended periods of time.

· Intermittent bending and stooping.

· Must be able to work all shifts.

Mental Requirements:

· Ability to handle stressful situations.

· Good judgment skills.

· Positive demeanor.

· Ability to handle multiple priorities at the same time.

Position reports to: Loss Prevention Supervisor

Position: Loss Prevention Officer

Exempt Status: Non-Exempt

· Job functions are subject to possible modifications to reasonably accommodate

qualified individuals with disabilities.

· Requirements are representative of the acceptable minimum levels of knowledge

skills and/or abilities. To perform the job successfully, the Associate will posses

the abilities or aptitudes to perform such tasks proficiently.

· Some requirements may exclude individuals who pose a direct threat or

significant risk to the health and safety of other associates or to themselves.

· This job specification in no way states or implies that the only tasks to be

performed by the associate occupying this position. Associates will be required

to follow any other job-related instruction and perform any job-related tasks

requested by their supervisors.

· This document does not create an employment contract, implied, or otherwise

than an “at-will” employment relationship

EEO/M/F/V/D