Location: DIY Jeeps Tours & Avis Rental Car, Skagway, Alaska
Position Type: Seasonal
Position Overview:
As a Lot Attendant at DIY Jeeps Tours and Avis Rental Car in Skagway, Alaska, you will play a crucial role in managing vehicle check-ins and check-outs, ensuring our fleet of vehicles is properly maintained and everything is ready for customer use. This role involves interacting with guests, ensuring they have all the necessary information for a smooth experience, and communicating any vehicle issues or maintenance needs. If you’re organized, detail-oriented, and enjoy working outdoors in a busy environment, this position is perfect for you.
Job Responsibilities
Vehicle Check-In & Check-Out
Greet and check-in guests as they arrive to pick up their rentals or return vehicles. Ensure all necessary paperwork is completed accurately, and that customers have all the information they need for a safe and enjoyable tour or rental experience.
Vehicle Inspections
Conduct thorough inspections of vehicles upon check-in and check-out, documenting the condition of each vehicle, noting any pre-existing damage, and logging this information for reference.
Communication of Vehicle Issues
Identify and record any vehicle maintenance issues or damage. Communicate these issues promptly to management or the maintenance team to ensure timely repairs and upkeep of the fleet.
Customer Interaction & Information
Ensure all guests receive accurate and timely information about their rental or tour. Provide clear instructions on vehicle operation, safety procedures, and expectations, ensuring customers feel confident and informed.
Fleet Maintenance Support
Support the maintenance and cleanliness of the fleet. Ensure all vehicles are in good working order and ready for customer use.
Record Keeping & Reporting
Accurately record vehicle conditions, mileage, and any maintenance or repair requirements. Ensure that all check-in and check-out procedures are followed meticulously and that necessary logs are updated.
Lot Organization & Safety
Ensure the lot is organized and efficiently set up for vehicle storage. Monitor lot safety, making sure vehicles are parked in an orderly manner and that there are no hazards for staff or customers.
Customer Service
Provide excellent customer service by addressing any guest concerns or questions, ensuring their overall experience is seamless and enjoyable. Maintain a friendly and professional demeanor at all times.
Physical Requirements
Ability to stand, walk, and move for extended periods.
Regularly lift and carry 25pounds.
Lift and carry up to 50 pounds as needed.
Perform repetitive tasks with precision and attention to detail.
Ability to work in varying environments (e.g., outdoor, warehouse, office).
Ability to stand and remain on your feet for extended periods in a dynamic and fast-paced setting, responding to the needs of groups and individual customers
Skills and Experience
Ability to work independently and in a team environment.
Strong organizational and multitasking skills.
Customer service or client-facing experience is a plus.
Leadership and project management experience, if applicable.
Work Ethic and Teamwork Standards
Reliable, punctual, and dedicated to task completion.
Willingness to collaborate and support team objectives.
Open to feedback and continuous improvement.
Displays a proactive and positive attitude.
Ability to meet deadlines consistently under minimal supervision.
Appearance Standards
Professional attire appropriate to company standards and role requirements.
Maintains personal hygiene and cleanliness.
Adheres to uniform or dress code guidelines.
Presents a clean and polished appearance when interacting with clients/customers.\
Adherence to Company Policies
Complies with all company policies and procedures.
Attends required training and meetings.
Follows safety protocols and workplace guidelines.
Reports violations or concerns to supervisors promptly.
Benefits and Perks
Competitive salary and performance-based incentives.
End of season bonus
Employee discounts
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