Lot Assistant-Charlotte NC

Lot Assistant Job Description

We are one of the largest repossession companies in the US. We have multiple locations throughout SC, NC and Georgia. We are looking for someone to come in and help assist our lot manager with their day-to-day job duties. The lot assistant will carry a full workload daily which includes answering phones and scheduling appointments through our app. You will handle the responsibilities of releasing unit to transporters or handle vehicle redemptions and/or the release of personal property. You will process payments and keep a daily log of all activity.

Lot Assistant Responsibilities:

• Ensuring company policies are followed.
• Training and developing new employees.
• Maintaining an overall management style that follows company best practices.
• Process inquiries from customers; provide customer service. Resolve customer problems and complaints and diffuse emotional/agitated customers.
• Process checks and credit card payments for towing, storage and redemption fees.
• Perform the responsibilities of a Lot Attendant when necessary, including using a computerized system to process the entry and exit of vehicles from the Lot, receive and document customer complaints, document damage to vehicles, conduct vehicle inventories, and retrieve and move vehicles and property.
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• Perform other job-related duties as assigned.
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Lot Assistant skills and qualifications

• Excellent verbal communication, and the ability to convey information clearly and effectively.
• Strong leadership abilities and initiative.
• Excellent delegator and mediator.
• Great interpersonal skills and customer service.
• Quick decision-making and problem-solving abilities
• Liaise between managers, customers and employees.