Lot Attendant (Customer Service)

Description

About the Role:

As a Customer Experience Specialist (CES) at Nellis Auction, you’ll be the friendly face that greets customers when they arrive to pick up their items. You’ll handle transactions, answer questions, and keep everything running smoothly—all while delivering top-notch service that keeps customers coming back.

What You’ll Do:

Greet and check in customers at pickup

Process cash and credit card transactions

Issue refunds and help schedule appointments

Resolve customer concerns professionally and respectfully

Maintain a clean and organized checkout area

Assist with loading heavier items as needed

Use warehouse equipment safely and efficiently

Promote a positive, helpful environment for customers and team members

Why You’ll Love It:

Fun, friendly team environment

Meet new people every day

Stay active throughout your shift

What to Consider:

Outdoor role—weather can be a factor

Some days require handling heavier items

You’ll need patience when helping frustrated customers

Requirements

Job Requirements:

• High School Diploma or equivalent
• 1-2 years of warehouse experience preferred
• 2 years of excellent customer service skills are required
• Must be able to lift up to 50lbs
• Great attention to detail and highly organized
• Self-motivated and able to work in a fast-paced environment
• High level computer skills, math skills and grammar skills
• Ability to multi-task and meet deadlines
• Ability to stand all-day and work in extreme temperatures
• Bilingual is a plus!

Physical Demands:

• The Lot Attendant position requires the following physical capabilities:
• Standing and walking for Long Periods: Ability to stand, walk and be on your feet for 10+ hours a day
• Working in Extreme Weather Conditions: Must be comfortable working outdoors in various weather conditions, including extreme heat, cold, rain.
• Lifting and Carrying: Ability to lift and carry up to 50 lbs independently and assist with team lifts of items heavier than 50 lbs as needed.
• Team Lifting: Collaborating with other team members to safely move large and bulky items into customer vehicles.

What We Offer:

• Competitive salaries with significant career growth opportunities
• Paid Time Off, Sick Pay, Holiday Pay
• Paid parental leave
• Medical, dental and vision benefits
• 401(k) with 4% match after one year of employment