Lounge Service Manager

Responsibilities

• Lead, train, evaluate, and motivate the Lounge team to uphold Hotel cultural and core standards.
  

• Maintain a visible presence on the floor to engage with guests, recognize team excellence, and resolve any guest concerns or requests with professionalism and care.
  

• Demonstrate expert knowledge of wines, spirits, and food pairings, ensuring product quality and compliance with all relevant laws and regulations.
  

• Collaborate closely with the Food & Beverage leadership team and Culinary department to design creative menus and beverage offerings that reflect both value and quality.
  

• Manage financial aspects of the operation including labor, purchasing, inventory, and cash control.
  

• Ensure the physical condition of the Lounge meets the highest standards of cleanliness, ambiance, and maintenance.
  

• Attend operational meetings to foster collaboration and communication across departments.
  

• Support special projects or other operational areas such as the main dining room when needed.
  

Requirements

• A degree in Hospitality or Restaurant Management, or equivalent work experience.
  

• A minimum of two to three years of leadership experience in Food & Beverage, preferably in a luxury hotel or mixed -use residential environment.
  

• Strong interpersonal, organizational, and analytical skills with proven business acumen.
  

• Proficiency with computer and F&B management systems.
  

• Excellent communication skills in English, both written and verbal.
  

• Due to visa restrictions, at the moment we are only accepting candidates from Mexico and Canada. The limitation to Mexican and Canadian nationals is a legal requirement tied to the specifics of the TN visa, not a preference of the employer.
  

Benefits

• TN Visa Provided
  

• $73,000 USD annual gross salary
  

• Flight from Home City to USA
  

• Insurance Plans
  

• 401(K) Company Match
  

• Excellent training and development opportunities within Hotel’s global network
  

• Up to 1 month of accommodation at the hotel
  

• Complimentary stays with exclusive employee rates at Hotel properties worldwide
  

• Complimentary employee meals and dry cleaning for uniforms
  

• Additional local property benefits