Loyalty Analyst Temporary

Role Summary

The Loyalty Analytics Analyst is a subject matter expert in Loyalty programs at our airlines. This role supports the Loyalty team to deliver high-quality, sustainable loyalty program features and benefits to guests of our airline. As an individual contributor, this role manages analytics projects to support loyalty program growth and engagement metrics and manages financial and data analysis and reporting for operational performance, product, and feature development.

Key Duties

- Leads analyses for Mileage Plan program initiatives, including new product or feature launches, product or market tests, and historical data analyses to support recommendations.

- Performs complex analysis to inform optimal program design and structure decisions.

- Manages the analysis and preparation of business reporting in conjunction with Financial Planning and Analysis (FP&A), and Loyalty Accounting on the monthly loyalty Profit and Loss (P&L) (e.g., forecasting, identifying resulting variances, conducting analyses, and formulating recommendations).

- With minimal direction from leadership, mines for customer insights and recommend optimizations across lifecycle programs, offers and channels to grow guest loyalty.

- Models and forecast costs of loyalty offers, elite benefits and incentives in collaboration with loyalty principals and develops reporting to track performance vs. forecast.

- Develops and implements forecasting tools, commercial and operational dashboards leveraged by operational managers, channel/product owners and vendor partners to manage the business.

- Develops reports, PowerPoints, and dashboards on an ad-hoc basis to support the business as assigned.

- Proactively drives analysis to inform annual budgeting and planning.

- Analyzes data for new and maturing product/service initiatives and conducts competitive benchmarking.

Required

o 4+ years of experience in data analysis or financial analytics roles within aviation, e-commerce, technology, hospitality, marketing, or a loyalty-related area.

o Bachelor's degree in Business, Marketing, Economics, Computer Science, or Technical Degree (Engineering), or an additional two years of relevant training/experience in lieu of this degree.

o Strong communication skills (e.g., verbal, written, and listening) with an ability to communicate clearly and concisely to both internal and external stakeholders.

o Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook)

o Proficiency in database querying or business intelligence tools such as Structured Query language (SQL), Alteryx, Toad, Tableau

o Advanced in Excel and able to work with data analysis tools, statistical/reference formulas, and pivot tables.

o Detail-oriented and highly organized, with the ability to multi-task and work independently.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plans, or program terms. This temporary role may be eligible for the following:

· Medical, dental & vision

· 401(k)/Roth

· Insurance (Basic/Supplemental Life & AD&D)

· Short and long-term disability

· Health & Dependent Care Spending Accounts (HSA & DCFSA)

· Transportation benefits

· Employee Assistance Program

· Time Off/Leave (PTO, Vacation or Sick Leave

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected])

for other accommodation options.
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