LPN - Palliative Care

Job Summary

Licensed Practical Nurse (LPN) embedded within our Intake Department with dedicated support responsibilities for our Palliative Care Program. This office-based role provides direct clinical and administrative support to Partners in Home Care (PIHC) Nurse Practitioners and plays a critical role in ensuring smooth coordination of palliative care services. The LPN will manage communication, referrals, patient records, and scheduling—all with a focus on supporting patients and families living with serious illness.

Key Responsibilities

Administrative & Clinical Support to Palliative Care Team

• Serve as the primary LPN support to palliative NPs in the office setting.


• Respond to all incoming palliative care phone calls and inquiries with professionalism and empathy.


• Screen all incoming palliative referrals for appropriateness and completeness.


• Build and maintain complete and accurate patient charts, securing referral documents from various sources.


• Track and verify cost sheet components and patient eligibility documentation.

Communication and Patient Coordination

• Perform proactive patient and caregiver outreach: as directed by the NP

• Tuck-in phone calls


• Post-hospitalization follow-ups


• Medication coordination and follow-up

• Facilitate communication between the palliative care team and referring providers, patients, and families.


• Process orders from Nurse Practitioners and Social Workers, routing as needed (e.g., diagnosis clarification, scheduling changes).


• Schedule visits across palliative disciplines (NP, LCSW).


• Fax visit notes to Primary Care Providers and maintain timely documentation.

Program Coordination and Quality Monitoring

• Participate in and contribute to the daily Palliative Care needs (meetings, census review, scheduling, care planning).


• Schedule and document care conferences as directed by NP and or LCSW.


• Monitor palliative care census and referral channel daily.


• Track patient movement from Home Health (HH) to Palliative (PAL) to Hospice (HSPC), facilitating warm handoffs and documentation updates.


• Discharge palliative charts when patients transition to hospice services.


• Maintain chart accuracy to support audit readiness and compliance with regulatory and internal standards.


• Monitor EMR entries and documentation for accuracy to support pre-bill audits and clean billing processes.

Operational Support

• Manage office supply needs related to Palliative Care, including PPE preparation for NPs.


• Assist in projects related to clinic or office operations, as needed.


• Participate in training led by the Intake Manager and ongoing collaboration with the Palliative Care team.

Other Responsibilities

• Participates in other duties as assigned.

Knowledge Skills and Abilities

• Communication & Time Management: Demonstrated ability to communicate effectively and professionally with patients, families, and interdisciplinary team members. Strong organizational and time management skills to prioritize multiple tasks in a dynamic office environment.


• Clinical Review: Ability to review and decipher referrals and chart information as it relates to palliative needs. Understanding of Advance Directives, POLST and Medical – POA terminology. Will have access to EPIC, Cerner, and MT prescription drug registry.


• Compassion & Empathy: Committed to delivering patient-centered care with compassion, dignity, and sensitivity to the physical and emotional needs of patients and families facing serious illness.


• Collaboration & Teamwork: Strong ability to work collaboratively within a multidisciplinary care team, contributing to shared goals and ensuring continuity of care.


• Data Entry & Documentation Accuracy: High attention to detail and accuracy in EMR data entry, supporting compliance, audit readiness, and pre-bill documentation standards.


• Adaptability & Initiative: Comfortable working in a fast-paced, evolving environment with the ability to adapt to program needs, take initiative, and follow through on tasks with minimal oversight.

Minimum Requirements

Education/Certifications    

• Licensed Practical Nurse (LPN) License: A valid LPN license in the state of Montana. 

Experience

• Prefer Knowledge of Palliative Care Principles: Understanding the principles of palliative care, including symptom management, psychosocial support, and end-of-life care.