JOB SUMMARY Processes requests for patient appointments and routes to appropriate departments. Initiates the verification process and ensures pre-authorizations are obtained for treatment and all other reimbursement requirements are met. Has a working knowledge of state and federal reimbursement and regulatory requirements. GENERAL REQUIREMENTS Adheres to the hospital and departmental attendance and punctuality guidelines Performs all job responsibilities in alignment with the core values, mission and vision of the organization Performs other duties as required and completes all job functions as per departmental policies and procedures Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs) Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time. Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills. WORKING CONDITIONS General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels. May be exposed to high noise levels and bright lights. May be exposed to limited hazardous substances or body fluids, or infectious organisms. May be required to change from one task to another of different nature without loss of efficiency or composure. Periods of high stress and fluctuating workloads may occur. May be scheduled as needed including overtime
Qualifications
EDUCATION REQUIREMENTS Vocational / Technical Degree in Practical Nursing (Required) EXPERIENCE REQUIREMENTS 2 - 3 years Progressive Clinical Experience (Required) 2 - 3 years Medical insurance or Financial counseling, data entry and customer service in a health related environment (Physician's office or hospital) (Preferred) CERTIFICATIONS AND LICENSURES Required Certifications/Licensures: Licensed Practical Nurse (LPN) with current Georgia license GENERAL SKILLS Organizational Skills Communication Skills Interpersonal Skills Customer Relations Mathematical Analytical Grammar / Spelling Read / Comprehend Written Instructions Follow Verbal Instructions Basic Computer Skills Microsoft Office Suite General Clerical Skills PHYSICAL REQUIREMENTS Have near normal vision - Clarity of vision (both near and far), ability to distinguish colors Have good - manual dexterity and eye-hand-foot coordination Ability to perform - repetitive tasks/motion PHYSICAL DEMANDS Standing - Occasionally within shift (1-33%) Walking - Occasionally within shift (1-33%) Sitting - Continuously within shift (67-100%) Bending/Stooping - Occasionally within shift (1-33%) Pushing/Pulling - Occasionally within shift (1-33%) Reaching above shoulder - Occasionally within shift (1-33%)
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