LPN/Care Concierge - Covenant Woods

At Home Harmony – Senior Living Clinical Support

At Home Harmony is seeking a highly organized, dependable, and personable Care Concierge LPN to join our growing home-based medical and pharmacy practice serving aging adults. This role is based in a small clinic within an upscale senior living community in Mechanicsville, VA.

The Care Concierge LPN plays a vital role in supporting patient care, managing clinic operations, and delivering exceptional customer service. This position requires a collaborative team player who can multitask effectively, work independently, and approach all responsibilities with professionalism, compassion, and respect for elderly patients.

Key Responsibilities

Clinic Operations (Approximately 50%)

• Facilitate efficient patient flow with patience, respect, and attentiveness to the needs of elderly patients
• Triage and room patients
• Measure, document, and record patient vital signs in the EMR
• Perform phlebotomy and process in-house laboratory specimens
• Follow established procedures for ordering, processing, and tracking laboratory specimens and diagnostic tests
• Prepare, clean, and stock examination rooms
• Return patient phone calls and provide consistent, timely communication regarding clinical questions
• Coordinate medication delivery and administer injections as appropriate
• Obtain prior authorizations and referrals for medications, treatments, and procedures
• Adhere to all clinical, safety, and performance standards and protocols
• Provide care with compassion, empathy, and cultural competency
• Maintain positive, professional relationships with At Home Harmony staff
• Attend training sessions and clinical team meetings as requested
• Serve as an ambassador for At Home Harmony by maintaining a professional demeanor at all times

Care Management (Approximately 50%)

• Provide case management services under Medicare programs including Chronic Care Management (CCM) and Remote Patient Monitoring (RPM)
• Support primarily Senior Living Community patients, with potential to assist patients throughout the Greater Richmond community
• Perform care management activities including phone-based patient engagement, EMR documentation, and use of additional clinical systems
• Periodically travel to senior living communities or patient service locations, including time spent riding in a vehicle
• Develop comprehensive, individualized care plans for enrolled patients
• Assist patients through transitions of care, including hospital discharges, rehabilitation admissions/discharges, follow-up appointment scheduling, home health coordination, and other patient-specific needs
• Conduct in-person assessments as needed to initiate and set up RPM devices

Qualifications

• Licensed Practical Nurse (LPN) required
• Family medicine and/or geriatric experience preferred
• Strong computer proficiency with EMR systems; Athena EMR experience preferred
• Excellent verbal and written communication skills
• Outgoing, friendly, and patient-centered approach
• Professional demeanor with strong interpersonal skills
• Highly organized with exceptional attention to detail
• Proactive, self-motivated work ethic
• Ability to adapt and remain flexible to evolving clinical, facility, and organizational needs

Schedule

• Monday–Friday, 8:00 a.m. – 4:30 p.m. (30-minute lunch)

Benefits

• Paid Time Off (PTO)
• Paid holidays
• Health insurance
• Health Savings Account (HSA)
• 401(k) plan with up to 3.5% employer match

About At Home Harmony

Founded in 2022, At Home Harmony is an innovative home-based medical and pharmacy practice in Richmond, Virginia, dedicated to providing exceptional, coordinated care to aging adults with complex chronic conditions. We specialize in leveraging Medicares comprehensive care programs to deliver high-quality, patient-centered services.

If you are seeking meaningful work in a collaborative and supportive environment, we invite you to consider joining our team. Bring your ideas, passion, and dedication, and help us make a meaningful difference in the lives of the seniors we serve.

$65,000 salary plus $125 bonus per week potential