LTCR Provider Investigations Inspector

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: LTCR Provider Investigations Inspector 
Job Title: Inspector - License & Cert 
Agency: Health & Human Services Comm 
Department: APS Provider Investigations 
Posting Number: 17304 
Closing Date: 07/25/2026 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Range: $5,035.99 - $6,779.25 
Pay Frequency: Monthly
Salary Group: TEXAS-B-20 
Shift: Day 
Additional Shift: None 
Telework: Not Eligible for Telework 
Travel: Up to 80% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: BIG SPRING 
Job Location Address: 501 BIRDWELL LN STE 28 
Other Locations: Abilene; Midland; Odessa; San Angelo 
MOS Codes: 6016,6017,8012,8056,1S0X1,2A7X2,2F0X1,43HX,4E0X1,640A,68R,86M0,87G0,87I0,87Q0,8I000,8I100,8S000,AD 
LS,ME,MSSD,MSSE,MSSR,MST,OAP11,OAP14 
 
 

Brief Job Description:

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

Provider Investigations Inspector – Starting Market Rate Salary $60,431.88

In this front-line field position, the Inspector V investigates reports of abuse, neglect, and exploitation of adults and children with mental illness or intellectual, developmental, and physical disabilities in State Hospitals, Managed Care, and Community Intellectual and Developmental Disability (IDD) services. Investigations occur in various settings such as facilities and private residences. Investigations are completed in accordance with Texas Administrative Code and Provider Investigations policy. Occasionally might need to testify at hearings or in court proceedings to provide information regarding policy/procedures, history, findings, or activities.  This position offers a competitive starting salary; excellent state benefits, including health insurance and retirement; and the opportunity to regularly travel to different facilities within a region and across the state – Please see the Additional Information section below for more detail on travel. In this front-line field position, an inspector is mobile and flexible and performs minimal work at an office, though the role does require writing reports.

The state of Texas offers many benefits to employees. HHSC is a qualifying organization for the Federal Public Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments. We also offer excellent health benefits, a lifetime monthly retirement annuity as well as 401(k) and 457 Programs under the Employees Retirement System of Texas.

Essential Job Functions (EJFs):

Conducts interviews concerning the allegation of abuse, neglect, or exploitation. 

Collects evidence pertinent to the investigation. 

Uses critical thinking and sound judgment to analyze evidence related to the allegation. 

Writes reports summarizing the facts obtained during the investigations as to whether abuse, neglect, or exploitation occurred. 

Communicates professionally and appropriately via all communication mediums. 

Promotes and demonstrates appropriate respect for cultural diversity. 

Behaves ethically and adheres to HHSC Standards of Conduct. 

Participates in case conferences and meetings with supervisors and peers regarding case progress and disposition. 

Participates in continuous training. 

Attends work regularly in accordance with agency leave policy. 

Works occasionally outside of traditional working hours (8 am – 5 pm), which may include evening hours, weekends, and holidays, as required for case-related functions, on-call duties, and/or as required by management. 

Travels using a personal vehicle and/or rental car in accordance with state travel policy. Travel reimbursement provided. 

Performs other duties as assigned and required to maintain unit operations. 

Knowledge, Skills and Abilities (KSAs):

Knowledge of Provider Investigations agency policies, procedures, and standards. 

Knowledge of Texas laws relating to Provider Investigations and protective services. 

Knowledge of the population Provider Investigations serves adults and children with mental health issues and intellectual, developmental, and physical disabilities. 

Knowledge of crisis intervention techniques and skills. 

Knowledge of differing cultures/ethnic groups and values. 

Skill in establishing and maintaining effective working relationships. 

Skill in effective verbal and written communication. 

Ability to work in a potentially emotion-filled environment. 

Ability to operate a computer, tablet, laptop device, smartphone, and various software packages, including Microsoft Office. 

Ability to operate standard office equipment, including fax and copy machines. 

Ability to conduct interviews in various locations, including private residences, day habilitation facilities, group homes, and state-operated facilities. 

Ability to work in environments where violent and dangerous individuals may be present. 

Registrations, Licensure Requirements or Certifications:

Valid driver’s license.

Initial Screening Criteria:

Experience interacting with or communicating with members of the public, in person or by phone.  

At minimum, the applicant must have 60 hours of college credits from an accredited college or university.  

Four-year degree from an accredited college or university, preferred. 

Experience conducting investigations preferred. 

Experience working with individuals with mental illness, intellectual or developmental disabilities, or physical disabilities preferred. 

Additional Information:

Flexibility in work hours is required for this position. The job requires 80% travel, including statewide travel, overnight, and weekend travel. On-call duties for emergencies or high-priority situations in facilities or at providers may be required. Must have reliable transportation.

Note: This position is able to work a compressed workweek of four 10-hour days.

All applicants must pass a fingerprint criminal background check.

If you are offered and accept the position, you will not be permitted to continue employment at any HHSC regulated facilities or providers. You will be required to disclose any potential conflicts of interest, secondary employment, volunteer activities, and friends/family who own, operate, or work at regulated providers.

If you are an active or former licensed nursing facility administrator, certified nurse aide, or medication aide, hiring will be pending until professional licensing and Employee Misconduct Registry checks are completed.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work. I-9 Form - Click here to download the I-9 form.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.