LTD Claims Analyst Remote

Symetra has an exciting opportunity to join our team as an LTD Claims Analyst!\n\nAbout the role\n\nIn this role, you\u0027ll make timely, accurate, and customer-focused claim decisions. You\u0027ll collaborate with clinical, vocational, financial, and employer resources to gather and analyze data, compare it to policy terms, and determine claim outcomes. You may also support claim settlement efforts, ensuring optimal outcomes and compliance with regulatory standards.\n\nWhat you will do\n\n * Evaluate new and ongoing LTD claims promptly and accurately.\n * Analyze medical, vocational, and financial information against policy terms and procedural guidelines.\n * Apply contract language and procedural guidelines to claim decisions.\n * Document claim decisions thoroughly in the system.\n * Communicate effectively with internal and external stakeholders.\n * Build and maintain claim management plans for optimal outcomes.\n * Identify and support settlement opportunities as applicable.\n * Collaborate with internal resources (e.g., Actuaries, CPAs, Medical Clinicians) to support claim adjudication.\n * Ensure compliance with ERISA, HIPAA, Fair Claim Settlement Practices Acts, and other statutory regulations.\n * Deliver empathetic, customer-first service throughout all interactions.\n * Foster a collaborative and professional team environment.\n\n\n\nWhy Work at Symetra\n\nHere\u0027s what some of our employees have to say about why they work at Symetra:\n\n\"What I was searching for was a company that genuinely valued my voice--and I found that at Symetra. I truly enjoy working one-on-one with our customers, especially when they\u0027re going through life\u0027s toughest moments. Being able to offer support and hear their relief and gratitude when we help--it\u0027s deeply meaningful. That\u0027s what makes me proud to be part of the Symetra team.\" \\- Lilly H., Claims Team Lead\n\n \n\n\"I chose Symetra because I heard it was a pro-employee company--and it\u0027s absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow--both within your role and beyond--make it a great place to build your career.\" \\- Alicia L., Claims Examiner \n\nWhat we offer you\n\nBenefits and Perks\n\nWe don\u0027t take a \"one-size-fits-all\" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.\n\n * Flexible full-time or hybrid telecommuting arrangements\n * Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%\n * Paid time away including vacation and sick time, flex days and ten paid holidays\n * Give back to your community and double your impact through our company matching \n * Want more details? Check out our Symetra Benefits Overview \n\n\n\nCompensation\n\nSalary Range: $54,600 - $91,000 plus eligibility for annual bonus program \n\nWho You Are\n\n * High School Diploma required; college degree preferred.\n * 3+ years of LTD claims experience required. \n * Experience with LTD Claim settlement efforts is a plus. \n * Solid understanding of disability claim processes, medical terminology, and legal/regulatory frameworks.\n * Proven analytical, negotiation, and conflict management skills.\n * Strong judgment, attention to detail, and a commitment to compassionate service.\n * Excellent written and verbal communication skills. \n * Ability to work independently and as part of a team.\n * Proficiency in the Microsoft Office Suite. \n * Experience with Fineos a plus. \n * Pursuing a NY Independent Adjuster license or industry designations (e.g., FLMI, CPDM) is a plus.\n\nWe empower inclusion \nAt Symetra, we aspire to be the most inclusive insurance company in the country. We\u0027re building a place where every employee feels valued, respected, and has opportunities to contribute.\n\nInclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.\n\n \n\nCreating a world where more people have access to financial freedom \nSymetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we\u0027re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they\u0027re buying, and we design products--and operate our company--to stand the test of time. We\u0027re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.\n\nFor more information about our careers visit: https://symetra.eightfold.ai/careers\n\n \n\nWork Authorization \nEmployer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.\n\n \n\nPlease review Symetra\u0027s Remote Network Minimum Requirements:\n\nAs a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees\u0027 internet connection:\n\n * Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC\u0027s definition of \"broadband.\"\n * Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.\n * Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.\n\n\n\nWhen applying to jobs at Symetra you\u0027ll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra\u0027s standard as outlined above.\n\n \n\nIdentity Verification \n\nSymetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.\n\n \n\nFailure to comply with verification procedures may result in:\n\n * Disqualification from the recruitment process\n * Withdrawal of a job offer\n * Termination of employment and other criminal and/or civil remedies, if fraud is discovered\n\n\n