LTL Operations Specialist

Armstrong Transport Group is a third-party logistics provider headquartered in the vibrant South End neighborhood of Charlotte, NC, with additional locations in Alpharetta, GA, Boise, ID, and Schaumburg, IL. Using the power of innovative technology solutions, we create seamless connections for shippers and carriers while delivering exceptional customer experiences. We’re proud to have a diverse community of more than 150 independent agent offices that rely on us to help grow their business and fuel their success. Behind the scenes, our team of over 230 corporate employees provides unwavering support, ensuring that everyone involved in the logistics process receives the care and attention they deserve. Recognized as a US Best Managed Company and a Top Workplace, Armstrong thrives on creating positive experiences and fostering partnerships to help grow careers.

This is a hybrid position, with four days in the office. 

Responsibilities:

• Provide guidance and support on LTL system and processes


• Assist in LTL shipment issues such as damaged, delayed, or lost freight


• Help identify the proper classification for LTL shipments


• Provide LTL rates for agents and customers


• Coordinate and schedule pick-up and/or delivery appointments


• Work with development on technology issues and improvements


• Participate fully in the “on-boarding” process of both current and new customer/agent accounts


• Assist with information regarding carrier’s rules tariffs and fees that apply

Requirements:

• Minimum of two years in a customer service-oriented position 


• Transportation & logistics experience preferred


• Customer service and negotiation skills


• High degree of accuracy and attention to detail


• Ability to juggle multiple activities and work under pressure