Lumber Counter Sales Representative

Reports to: Building Materials Manager

Summary: The Lumber Counter Sales Representative is a customer facing position that assists contractors and homeowners with their building materials needs. Helping customers includes generating sales, writing quotes, processing returns, researching special order products, and accurately presenting all our available services. The Lumber Counter Sales Representative is expected to work cooperatively with Contractor Sales by providing support with the quoting and sales process.

Essential Duties and Responsibilities:
• Accurately process customer transactions such as orders, quotes, or returns.
• Take and process orders from customers and outside sales team members promptly and accurately using point-of sale system.
• Generate new and repeat sales by providing product information in a timely manner.
• Determine customer requirements and expectations to recommend specific products and solutions.
• Recommend alternate products based on cost, availability, or specifications.
• Present price, credit, and terms in accordance with standard procedures.
• Provide accurate information regarding availability of in-stock items.
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
• Contact customers following sales to ensure ongoing customer satisfactions and resolve any complaint.
• Remain current of consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, or reading trade journals.
• Manage time effectively and work effectively with other members of the team.
• Assist in cycle counts and scheduled physical inventory counts
• Present a professional image communicating in a respectful, courteous, and ethical manner with customers, vendors, co-workers and supervisors.
• Comply with all company safety policies, procedures, rules, and guidelines.
• Other related functions and duties as assigned by Department Manager or designee.

Skills & Qualifications:

• Bilingual (English/Spanish) preferred.

• Excellent interpersonal skills and the ability to effectively communicate with customers and intercompany personnel. 
• H.S. degree or GED equivalent 
• Prior retail sales experience preferred.
• Self-starter with strong problem solving and decision-making ability.
• Practical knowledge of lumber products and building materials.
• Demonstrated time management and leadership skills.
• Customer Service and dispute resolution.
• Ability to read, analyze and interpret blueprints and building plans.
• Must be detail oriented, well organized, and adept at managing multiple priorities.
• Proficiency with computers; aptitude for using computer applications and software.
• Must be able to work well in a team environment.
• Ability to lift >= 50lbs
• Valid MA driver’s license and possess clean driving record.

To better serve our customers and communicate, we strongly encourage bilingual candidates, military service members, and veterans to apply and join our team.