Luxury Apartment - Leasing Agent

Position Summary

The Luxury Apartment Leasing Agent is responsible for delivering an exceptional, high-touch leasing experience to prospective and current residents. This role serves as the first point of contact for the community and plays a critical role in driving occupancy, resident satisfaction, and brand reputation through professionalism, sales expertise, and superior customer service.

Key Responsibilities

• Greet, engage, and tour prospective residents, showcasing luxury amenities, floor plans, and community features

• Build strong relationships with prospects to convert leads into leases

• Execute lease agreements accurately and in compliance with Fair Housing laws and company policies

• Follow up with prospects through calls, emails, and CRM systems to maximize conversions

• Maintain expert knowledge of pricing, availability, market trends, and competitors

• Deliver exceptional customer service to current residents and assist with lease renewals

• Process applications, screenings, and move-ins efficiently and professionally

• Collaborate with the property management and maintenance teams to ensure readiness of units

• Maintain a clean, welcoming leasing office and model units at all times

• Participate in marketing initiatives, resident events, and outreach activities

• Collect and encourage positive online reviews and referrals

Qualifications

• High school diploma or equivalent (college coursework preferred)

• Minimum 1 year of leasing, sales, hospitality, or luxury customer service experience preferred

• Strong sales skills with a customer-focused mindset

• Excellent communication, presentation, and interpersonal skills

• Professional appearance and demeanor

• Ability to multitask in a fast-paced environment

• Proficiency with leasing software, CRM systems, and Microsoft Office

• Knowledge of Fair Housing regulations required

• Availability to work weekends and flexible schedules as needed

What We Offer

• Competitive base pay plus commissions/bonuses

• Growth and advancement opportunities

• Professional training and development

• A dynamic, luxury-focused work environment