Luxury Cigar Specialist Nicabanos Cigar Lounge

Job Summary:

We are seeking a knowledgeable and sophisticated Cigar Specialist to elevate the guest experience at our luxury venue. The ideal candidate will have deep expertise in premium cigars, exceptional customer service skills, and the ability to guide guests in selecting, cutting, and enjoying cigars. This role combines salesmanship, product knowledge, and hospitality to deliver a refined and memorable experience to a discerning clientele.
 

Key Responsibilities:

• Provide expert advice and personalized recommendations on premium cigars based on guest preferences and occasion.

• Demonstrate proper cigar cutting, lighting, and storage techniques.

• Maintain and curate a high-end humidor, ensuring optimal humidity levels and product quality.

• Conduct cigar presentations, tastings, and educational sessions for guests.

• Upsell and promote cigar-related products such as cutters, lighters, and accessories.

• Ensure all cigar transactions are handled professionally, aligning with the venue’s luxury standards.

• Maintain cleanliness and order in the cigar lounge and humidor.

• Stay up-to-date on industry trends, new releases, and classic labels.

• Ensure compliance with local and venue-specific tobacco regulations.

• Collaborate with bar and hospitality teams to pair cigars with beverages and guest preferences.

Qualifications:

Required:

• Minimum 2 years of experience in cigar retail, hospitality, or luxury service environment.

• Extensive knowledge of premium cigar brands, cuts, ring gauges, wrappers, and pairings.

• Ability to expertly cut and present cigars using various tools (straight cut, V-cut, punch, etc.).

• Strong interpersonal and communication skills with a focus on upscale clientele service.

• Professional appearance and demeanor in line with luxury standards.

Preferred:

• Certified Cigar Sommelier or completion of a recognized cigar education program (e.g., Tobacconist University, Cigar Rights of America).

• Experience working in high-end lounges, hotels, private clubs, or hospitality venues.

• Multilingual abilities are a plus, especially in Spanish, French, or Italian.

Working Conditions:

• Evening, weekend, and holiday availability may be required.

• Must be comfortable working in environments where smoking is permitted.

• Standing for extended periods and occasional lifting of cigar boxes or supplies.