Luxury Franchise Service Manager

Description of the Role

The Luxury Franchise Service Manager at Paretti Imports is responsible for overseeing the provision of exceptional service to our High-Line car franchise customers. This role requires a deep understanding of our high-line car brand and a passion for delivering unparalleled customer satisfaction.

Responsibilities

• Manage a team of service advisors and technicians, ensuring efficient and high-quality workmanship


• Develop and implement processes to improve service efficiency and customer experience


• Handle customer complaints and issues, ensuring prompt resolution and customer satisfaction


• Maintain strong relationships with luxury car brand representatives


• Monitor service department performance, including financial targets, customer satisfaction, and employee productivity


• Keep up to date with industry trends and best practices, ensuring service department remains at the forefront of the luxury car industry

Requirements

• Prior experience in the luxury car industry, preferably in a service management role


• Strong leadership skills with the ability to motivate and inspire a team


• Excellent communication and interpersonal skills


• Ability to handle challenging customer situations with diplomacy and professionalism


• Strong problem-solving and decision-making abilities


• Proficient in computer programs and systems related to automotive service management

Benefits

• Competitive salary range of $50,000 - $120,000 per year


• Comprehensive healthcare and dental plans


• Paid vacation and sick leave


• 401(k) retirement savings plan


• Employee discounts on luxury car purchases

About the Company

Paretti Imports is a leading luxury car dealership located in Metairie, Louisiana. With over 30 years of experience in the industry, we pride ourselves on providing exceptional service and a wide selection of luxury car brands to our discerning customers. At Paretti Imports, we are committed to creating a positive and rewarding work environment for our employees, with opportunities for growth and advancement.