Luxury Hotel Client Advisor with Italian & English (Home Office)

Sutherland is a global leader in Customer Experience Management (CXM) with over 37 years of success. In Bulgaria, we are a team of 2,000+ professionals delivering world-class service in 17 languages across multiple locations and from home.

Become part of a dynamic, international environment where you can develop your skills and build a long-term career.

You will work with a global hospitality leader with:

100+ years of experience

7,000+ hotels in 123 countries

145+ million loyalty members

Your mission: help customers plan their perfect stay and deliver an outstanding travel experience.

Your Responsibilities

Assist customers with hotel reservations worldwide

Provide information about rooms, services, and offers

Manage bookings, changes, and cancellations

Support loyalty program members

Handle customer requests via phone, chat, or email

Ensure excellent customer satisfaction

Italian (C1) & English (B2+)

Good communication and interpersonal skills

Basic computer literacy & multitasking ability

Customer-oriented mindset

Previous experience in Hospitality  a plus

 What We Offer

✔ Permanent contract & job security

✔ Competitive salary+ bonuses

✔ Additional health & life insurance

✔ Food vouchers

✔ 21 days paid annual leave

✔ 1.5 hours paid breaks per day

✔ Paid training & career development

✔ Opportunity to work from home (project-based)

 

Why Choose Sutherland?

International and supportive team

Real career growth opportunities

Modern work environment or remote flexibility

Work with globally recognized brands