Luxury Kitchen & Bath Retailer - Delivery Dispatch Coordinator

Description

WDC Kitchen and Bath Center is a luxury retailer of home appliances, outdoor kitchens, plumbing fixtures and mattresses. We pride ourselves in offering an elevated buying experience for every budget and we support this experience with excellent customer care!

We are looking for a strong communicator who finds joy in using logic and collaborating with others to join us as a Delivery Dispatch Coordinator. 

This role provides support to the Retail Sales Division by  for their order delivery/installation confirmations as products are delivered to our customers. Our ideal candidate is an experienced professional with knowledge of customer service best practices. We expect you to perform well in a team environment and have exceptional communication skills. If you are able to proficiently communicate in English and Spanish, that his a helpful plus.  Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring timely updates to and from the delivery & installation teams.

Responsibilities

• Answer incoming calls from customers and sales consultants to provide assistance and coordination on orders out for delivery.
• Monitor the daily routes and dedicated trucks for the planned installations and deliveries. 
• If delays occur, contact customers to update the estimated time of arrival. Document why a delay has happened based on driver feedback and collaboration for solutions. 
• Mitigate and provide support for driver concerns in the case of product or property damage using the pre-approved support tools. Verify delivery notes within the system. 
• Work closely with other departments should customer concerns be reported to and escalated by delivery and installation team members. 
• Coordinate follow up communications with customers, including the satisfaction survey.

EXPERIENCE/ROLE REQUIREMENTS:

• 2-4 years’ experience with phone-based customer service role required.
• Experience in delivery coordination or similar discipline preferred
• Proficient in MS Office
• Excellent organizational skills
• Ability to communicate clearly verbally and in writing, and demonstrate good listening skills
• Ability to communicate verbally in Spanish is a plus. 
• Minimum High school diploma or GED required
• Ability to change direction as priorities shift and adapt to changing circumstances

Compensation:

Starting Pay Range:

• $20.00 – 22.00 hourly

Benefits:

• Health insurance option with company contribution to monthly premium
• Dental insurance option
• Vision Insurance option
• Supplemental Insurance options
• 401(k) Retirement Saving option
• Paid time off - Frontloaded Sick Leave and Vacation Accrual

Work Schedule:

• Shift: 8:30am – 5:00pm
• Five Days a week. Full time
• Rare weekend availability needed

Working Environment & Conditions:

• Office Environment - Generally an indoor stetting where the noise level is usually moderate, but can be loud.
• The Temperature in the work environment us usually moderate to cool, but can be cold or hot.
• Will be working with computers and phones frequently.
• Occasionally required to stand for extended periods of time.
• Frequently sitting and typing for extended periods of time.
• Frequently able to communicate verbally and in written form.
• Frequently able to use all types of vision, such as close vision, distance vision, color vision, peripheral vision, and depth perception, to complete daily tasks.
• Occasionally required to bend, stretch, reach or stoop.
• Required to wear comfortable and office appropriate clothes within Business Casual standards.

WDC Kitchen & Bath Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We participate in E-Verify.

If you read this far, then great job! We are looking for detail-oriented candidates who enjoy learning. :) Please apply if you are interested in joining our team. I look forward to connecting! - Elizabeth from Human Resources