Luxury Retail Store Director

Title: Store Director

Reports To: Regional Manager

Department: Retail Boutiques Management

FLSA Status: Exempt

Job Summary:: Responsible for all aspects of running a profitable store location and setting the tone and leading the store’s culture/environment to ensure success in all aspects of customer service, profitability, operations, people development, merchandise presentation and merchandise assortment.  

Essential Duties & Responsibilities:

1. Managerial Responsibilities:

• Assumes leadership and development role through effective total store communication, awareness of morale, staff development, and improve employee retention by emphasizing awareness of your staff and their career development.
• Performs supervisory responsibilities including: interviewing, hiring, and training employees; planning, assigning, and directing work; reviewing performance; rewarding and disciplining employees; addressing complaints and resolving problems. Continually evaluate and react to performance issues.
• Reviews time sheets and handles all payroll and direct deposits.
• Handles new hire paperwork and orientation and partners with Human Resources in recruiting and addressing various employee relation issues.  
• Assigns sales teams daily tasks and goals. Assures proper completion through follow-up. 
• Ensures selling floor is merchandised appropriately and adequately stocked.
• Trains and develops store associates in all aspects of the business; direct and monitor training and development for all store personnel.
• Controls shrink and expenses.
• Maintains standards of operation for total store including visual presentation, security/shortage control, human resources and operations.
• Identifies computer price changes and errors, and communicates to corporate & other boutiques.  
• Reviews department/store trends and recommend and initiate changes for maximizing goals and objectives.
• Participates in opening and closing the store.
• Manages of all office tasks including management of funds and receiving shipments. 
• Assists in monitoring sales performance, through the analysis of sales reports.  
• Keeps records of sales.
• Participates in opening and closing the store.
• Maintains adherence to all company policies and procedures. 
• Any other duties as assigned by Vice President of Retail.

2. Sales and Customer Service Responsibilities:

• Responds to customer’s inquiries and resolves customer issues in timely and appropriate manner.
• Ensures consistent high standards of customer service through effective staff planning, monitoring of training programs and timely communication of advertising of special events.
• Attains sales and profitability goals for store through effective use of short and long-range planning, expense management and inventory control.
• Ensures consistent high standards of customer service through effective staff planning, monitoring of training programs and timely communication of special events.
• Maintains standards of operation for total store including visual presentation, security/shortage control, human resources and operations.
• Identifies computer price changes and errors, and communicates to corporate & other boutiques.  
• Reviews department/store trends and recommend and initiate changes for maximizing goals and objectives.
• Ensures that each customer receives outstanding customer service by demonstrating product knowledge and providing a friendly environment which includes greeting and acknowledging every customer.
• Generates and maximizing sales by convincing clients to purchase the company’s products.
• Develops and maintaining client books.  
• Prepares for sales and inventory periods.
• Makes sure service and support areas are operating at high standards to achieve best shopping experience for customers.
• Performs and manages floor moves/renovations, window displays, merchandise presentation, stock, transfers, or sales/event set-up.
• Ensures all service support areas operate at high standards to achieve best shopping experience.
• Maintains all merchandising standards, display presentation, and monitor inventory levels. 
• Delivers or arranges for delivery special-order items as needed.
• Follows customer service guidelines (i.e. proper etiquette, returns, exchanges, transfers and loss prevention).
• Greets, serves and advises clients with outstanding customer service and a friendly smile.  
• Gift wraps and bags items for customers. 
• Sometimes they arrange to mail or deliver special-order items.

Handles all aspects of maintaining the sales floor in an orderly fashion:

• Ensures selling floor is merchandised appropriately and adequately stocked.
• Maintains an awareness of all product knowledge, information, and merchandise sales, etc.
• Performs and manages floor moves, merchandising, display maintenance and general store housekeeping. 
• Performs and manages processing and replenishing merchandise, participates in and receives and monitors floor stock.
• Stocks shelves, counters, or tables with merchandise. 
• Tags merchandise as needed (not only during sales periods).
• Stays updated on new items, store promotions, and policies.
• Keeps the sales floor and stockroom clean and orderly and practices the highest standards of general house keeping.

Adhere to all company policies, procedures and practices.

• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers. 
• Works on special projects as necessary.
• Any other duties as assigned by management.

Works closely with and have constant communication with our Warehouse Distribution Center, Customer Service Manager, Customer Service, other internal Store Managers, and France regarding shipping & delivery information.

Minimum Qualifications:

• This job requires a minimum of a High School Diploma (or GED) and either have a degree in Retail, Fashion or related field or equivalent work experience and education.
• Five plus years’ high-end retail, boutique or sales related work experience.  
• At least two years of retail management experience that includes P&L, staff supervision, scheduling, training, merchandising, inventory, and shrink control and payroll.
• Understand inventory, customer’s sales experience and merchandising.
• Perform all Cegid transactions proficiently, such as sales (cash, checks, credit or debit cards, Longchamp gift cards and merchandise return cards, travelers checks), returns, exchanges, item and customer look ups, CRM, run reports and open and close registers in accordance with Cegid Manual guidelines.
• Proficient with the UPS System.
• Properly prepare and send shipments.
• Properly receive and check shipments.
• Working knowledge in Microsoft Excel, Outlook, and Microsoft Word.

Knowledge, Skills and Abilities:

• This job requires customary and regular independent judgment and discretionary powers in the day-to-day performance of job duties that ensures that company policies are implemented.
• Familiar with store operations.
• Proven communication and leadership skills 
• Speak clearly so listeners can understand. 
• Great interpersonal skills.
• Key characteristics include an organized, self-starter with the ability to work in a multi-task fast paced environment with minimum amount of supervision under stressful conditions (at times).
• Ability to process information/merchandise through computer system and POS register system.
• Ability to read, count and write to accurately complete all documentation. 
• Listen to others, understand, and ask questions. 
• Express ideas clearly when speaking or writing. 
• Read and understand work-related materials. 
• Ability to freely access all areas of the store including selling floor, stock area, and register area. 
• Ability to operate and use all equipment necessary to run the store. 
• Ability to work varied hours/days as business dictates.
• Strong written and verbal communication skills.
• Experience with researching and exploring new trends in the marketplace. 
• The ability to establish cross functional relationships in order to effectively grow and maintain business and financial expectations. 
• An understanding of the French language would be a plus.

Physical Demands & Working Conditions:

• Climbing: Ascending or descending ladders, stairs, etc.
• Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces. This factor is important if the amount and kind of balancing the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium. 
• Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles. 
• Kneeling: Bending legs at knee to come to a rest on knee or knees. 
• Crouching: Bending the body downward and forward by bending leg and spine. 
• Reaching: Extending hand(s) and arm(s) in any direction. 
• Standing: Remaining upright on the feet, particularly for sustained periods of time. 
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. 
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. 
• Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion. 
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles. 
• Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. 
• Grasping: Applying pressure to an object with the fingers and palm. 
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. 
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. 
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound. 
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers. 

The physical requirements of this position:

• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. 

The visual acuity requirements including color, depth perception, and field of vision:

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes. 

The conditions the worker will be subject to in this position:

• The worker is subject to both environmental conditions: Activities occur inside and outside.