LVN-Physician Support Coordinator

Sign On Bonus Eligible

Default Work Shift:

Day (United States of America)

Hours:

40

Salary range:

$32.12 - $48.79

Schedule:

Full Time

Shift Hours:

8 Hour employee

Department:

Diabetes and Endocrinology Clinic

Job Objective:

Assists physicians and clinical team in providing care to the patient, while maintaining a quality of standard care, anticipating daily work load, prioritizing activities, and coordinating the workload of the clinic. Acts as primary liaison for physician and their assigned team to ensure proper delegation with consistent and efficient workflow.

Job Description:

Education:
Required: Graduate of an accredited Licensed Vocation Nurse Program if hired after March 1, 2025

Licensure/Certification:
Required: California Licensed Vocational Nurse (LVN); American Heart Association BLS

Experience:
Required: One (1) year of LVN experience in physician practice office

Reports To: Manager or Director
Supervises: N/A
Ages of Patients: Adolescent, Adult, Geriatric
Blood Borne Pathogens: High Potential

Skills, Knowledge, Abilities:

Ability to adapt quickly to changing priorities and unexpected situations, Ability to analyze issues, identify root causes, and develop solutions, Ability to communicate with patients, healthcare professionals, and staff to ensure clear and accurate exchange of information, Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions, Ability to delegate tasks effectively, optimize team productivity and ensure alignment with organizational goals and objectives, Ability to prioritize tasks and manage time efficiently to meet deadlines, Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications, Ability to work collaboratively in a multidisciplinary team, Knowledge of diseases, diagnostic tests, treatments, medical supplies and equipment, Self-starter; driven to take action without needing prompting, Written and verbal communication skills

Essential Responsibilities

1. Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and reports suspected violations.
2. Coordinates clinic workflow for providers and patients owning accuracy, efficiency and completion of all cares, orders, patient needs, and tasks.
3. Acts as a first point of contact with specific clinical key contacts , (i.e., HMO coordinators, case managers, DME equipment providers, XR techs) to coordinate patient care.
4. Assists clinic leadership with clinical scheduling and staffing needs; coordinates rest breaks and lunch periods for team members so as to not compromise patient flow.
5. Acts as a first point of contact for the assigned provider for provider/staff questions, problem solving, and patient questions, etc.
6. Prepares and administers medications within scope of practice.
7. Assists providers to facilitate appropriate preparation, examination, and diagnostic testing cares occur without delay.
8. Creates and maintains back-office, provider specific training documents; proctors new staff for training purposes.
9. Cross trains with other provider teams to provide back up support, when necessary, for staff absence or unusual workloads.
10. Communicates supply needs to supervisor so that appropriately stocked work areas are maintained.
11. Manages patient and clinic flow and scheduling for assigned provider.
12. Coordinates and schedules patient tests; handles medications refills timely.
13. Performs patient call backs, responding to patient needs timely.
14. Obtains patient history, removes sutures and staples, changes dressings, stocks supply in patient exam rooms and assists provider with procedures.
15. Prepares clinic and surgery charts for provider; scanning preparation.
16. Assists with DME application if DME coordinator is not available in satellite offices.
17. Ensures clinical team maintains survey readiness.
18. Organizes and delegates daily work load amongst team to ensure accurate and timely completion of daily assignments.
19. Completes daily team huddle to communicate goals and expectations of standard workflow to clinical team.
20. Supports clinic leadership in relaying information and implementation of any new or improved processes.
21. Performs other duties as assigned.