M365 Exchange Online

Job Description

Roles & Responsibilities:

• Architect and deliver scalable Exchange Online messaging solutions


• Lead migrations from Tenant to tenant during acquisitions


• Design secure mail flow, Retention policies and mailbox management


• Implement and manage M365 security & compliance policies (retention, audit, eDiscovery)


• Collaborate with security, network, and infrastructure teams on cross‑functional projects


• Automate repetitive task


• Create internal processes for BAU activities


• Maintain Infernal documentation for Exchange online Environment


• Support L3/L2 resources with technical troubleshooting


• Collaborate with Microsoft for implementing new features as posted in Message centre


• Work on the roadmap as published by Microsoft and check the scope and compatibility of new features in tenant.


• Work with Microsoft engineering and PG team to resolve critical issue,


• Co-ordinate with Vendors (Microsoft) to resolve critical issues

 Skills Required: 

• 8–10 years of experience in IT service delivery, preferably in core application support management.


• Strong background in triaging, ticket lifecycle management, and Night shift support models.


• Excellent client-facing communication and stakeholder management skills.


• Experience in consulting, root cause analysis, and requirement documentation is a plus.


• Applicable Bands for Project Role:  B3


• Applicable Location for Project: Bangalore/Hyderabad/Kolkata– India