Mac Specialist

*Key Responsibilities:*

*Technical Proficiency:* Understanding of operating systems (e.g., Windows, macOS, Linux) and their configurations, including troubleshooting common issues.

*Hardware Knowledge:* Familiarity with desktop hardware components such as CPUs, RAM, hard drives, and peripherals (e.g., monitors, keyboards, mice), including troubleshooting hardware-related problems.

*Software Applications:* Ability to install, configure, and troubleshoot various software applications, including productivity suites (e.g., Office 365, SharePoint), antivirus programs, and specialized software used within the organization.

*Software solutions: *JAMF, Intune (Microsoft Endpoint Manager) SCCM, Ninja One, Active Directory, Azure Active Directory

*Ticketing and Help Desk Platforms: *ServiceNow and Jira Service Management or similar tools.

*Networking Basics:* Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN, to troubleshoot network connectivity issues and configure network settings on desktops.

*Remote Desktop Support:* Proficiency in providing remote assistance to users using remote desktop tools such as Remote Desktop Protocol (RDP), TeamViewer, or similar software.

*Customer Service Skills:* Strong communication and interpersonal skills to effectively communicate with end-users, understand their issues, and provide clear instructions and solutions.

*IT Inventory:* Responsible for managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies

*Adaptability and Learning:* Willingness to adapt to new technologies and learn continuously, as desktop support often involves staying updated with evolving hardware, software, and security trends.

*Team Collaboration:* Ability to collaborate with other IT team members, such as network administrators, system administrators, and help desk staff, to resolve complex issues and improve overall IT infrastructure and support processes.

*Experience: *Minimum 5+ years of experience as a Desktop Support Engineer

Job Type: Contract

Pay: $35.00 per hour

Expected hours: 40 per week

Experience level:
* 5 years
Schedule:
* 8 hour shift

Work Location: In person