Magruder-Tabb Animal Clinic - CSR

Magruder-Tabb Animal Clinic, located in the vibrant community of Yorktown, VA, is a well-respected small animal practice founded in 1989. We are excited to have recently moved into a brand new, custom-built 9,000 sq ft facility and are ready to welcome additional veterinarians! Our warm, collaborative environment is perfect for both new graduates and experienced veterinary professionals, and our team is experienced in mentoring new graduates.

Join Our Growing Team at Magruder-Tabb Animal Clinic!

Customer Service Representative – Yorktown, VA

Are you a skilled and passionate professional who's dedicated to making a difference in the lives of pets and their people? Magruder-Tabb Animal Clinic is excited to welcome a new part-time CSR to our friendly and supportive team!

Our clinic has proudly served the Yorktown community since 1989 — and now, in our brand-new, state-of-the-art 9,000 sq. ft. facility, we’re ready to grow even more. If you love what you do and want to work with a team that truly values your expertise, we’d love to meet you.

Position Summary: 

The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care. 

Primary Responsibilities: 

• Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly. 

• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages. 

• Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency. 

• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages. 

• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism. 

• Maintain accurate patient records, request and attach prior records, and ensure charges are captured. 

• Fill veterinary prescriptions accurately and provide instructions to clients. 

• Assist with over-the-counter product sales and maintain inventory. 

• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks. 

• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols. 

• Participate in opening, closing, and weekend duties as assigned. 

• Perform all other duties as assigned.   

Qualifications: 

• High school diploma or equivalent required. 

• Previous experience working with animals preferred; veterinary or animal care background strongly valued. 

• Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools. 

• Accurate data entry and record-keeping skills. 

• Able to perform basic math for cash handling, billing, and appointment management. 

• Manual dexterity required for typing, filing, and handling patients or supplies. 

• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians. 

• Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations. 

• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. 

• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.  

• Professional, neat appearance consistent with hospital standards. 

Hours:  

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations 

What We Offer: 

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  A warm, team-oriented culture where your voice matters

  
  


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  A brand-new, modern facility designed for comfort, efficiency, and top-notch care

  
  


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  Flexible pay, CE, and scheduling options that fit your lifestyle

  
  


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  Relocation assistance available for the right candidate

  
  

EEO Statement:  

• VetEvolve is an Equal Opportunity Employer. We are committed to providing an inclusive workplace for all employees and applicants. 

If you’re ready to grow your career in a supportive environment where your skills are appreciated and your passion shines, apply today and join the Magruder-Tabb family!