Mail Operations Asst Manager Tampa Branch

Mail Operations Asst Manager – Tampa Branch

Job Type: Full-time - On Site (Tampa)
Schedule: Monday–Friday, 8:00 AM–4:30 PM (EST)
Pay: $19.00–$20.00/hour (DOE)

About the Role

We’re hiring a Mail Operations Asst Manager to support daily branch operations across mail processing, warehouse workflow, and driving routes. This is a hands-on leadership support role—perfect for someone who thrives in fast-paced setting, can keep a team on track, and understands the importance of accuracy, timeliness, and confidentiality.

This role supports healthcare-related document workflows, so familiarity with health insurance processes (claims, benefits, policies) and strong attention to detail are key. (ICD-9/ICD-10 exposure is a plus, not a deal-breaker.)

Key Responsibilities

Mailroom Operations & Team Support

• Open, organize, sort, and research incoming mail and documents


• Operate mailroom equipment (copiers, scanners, mail openers, labeling tools)


• Set up equipment, load materials, clear jams, and resolve basic malfunctions


• Ensure accurate identification and categorization of mail items


• Oversee outgoing mail preparation (packaging, labeling, postage)


• Provide guidance, training, and daily support to team members


• Serve as backup to the Branch Manager as needed


• Perform data entry and maintain accurate documentation


• Act as point of contact for escalations and process issues


• Identify improvement opportunities to reduce errors and increase efficiency


• Ensure the team follows privacy, confidentiality, and company policies


• Adhere to all Federal/State/Local guidelines and OSHA safety requirements

Driving / Route Coverage

• Safely operate company vehicles (NV Van or Chevy Box Truck)


• Pick up high-volume mail from PO Boxes throughout Tampa


• Transport documents between:
  
  
  
  • Office: 10004 N Dale Mabry Hwy, Tampa, FL 33618
  
  
  • Warehouse: 6038 Jet Port Industrial Blvd, Tampa, FL 33634
  
  
  
  


• Load/unload boxes at office and warehouse locations


• Maintain delivery records and documentation


• Perform basic vehicle safety checks and report issues

Warehouse Support

• Unload, organize, and store banker boxes on shelving


• Pull boxes for shred and dump documents into shred bins


• Prepare documentation for onsite shredding


• Maintain a clean and organized warehouse environment


• Operate pallet jacks and use ladders to stack boxes on high shelving

Qualifications (Required)

• High School Diploma or GED


• Valid driver’s license with a clean driving record


• 2+ years' experience in one or more:
  
  
  
  • Health insurance / claims / billing / healthcare operations
  
  
  • Customer service or call center
  
  
  • Medical office or healthcare-related environment
  
  
  
  


• Comfortable in a fast-paced environment with daily deadlines


• Strong attention to detail and ability to follow process consistently


• Basic computer skills (data entry, screen navigation, keyboarding)


• Ability to lift and move items up to 60 lbs


• Must pass a criminal background check

Preferred Qualifications

• Claims processing or benefits/eligibility exposure


• Familiarity with healthcare terminology (ICD-9/ICD-10 is a plus)


• Mailroom, logistics, warehouse, or document handling experience


• Strong client/customer interaction skills and professional communication


• Proven ability to multitask while maintaining accuracy and quality

What Success Looks Like

• Mail is processed accurately and on time—daily


• Routes are completed reliably with clean documentation


• The team stays aligned, compliant, and productive


• Confidential information is protected 100% of the time


• You continuously improve workflow and reduce errors

What We Offer

• Health Insurance


• Life Insurance


• PTO


• 401K Plan