Mail Processes Specialist

Make your next move your best move!

DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We also stress the importance of a healthy work-life balance. The well-being of our employees comes first.                                            

In this role, this individual will be responsible to serve as the liaison between hard-copy and soft-copy documents, ensuring client and company requirements are followed.

Primary Responsibilities include but are not limited to:

• Process incoming mail including: opening mail, client identification, determine the criticality of the document, prepping, scanning and retention, in accordance to company and client procedures.
• Create balance control spreadsheet for payments received via incoming mail and quality assurance review prior to hand-off to Payment Processing.
• Gather, prep and scan documents received from clients, including quality assurance review.
• Quality assurance review, prepping and posting of outbound mail.
• Use Datacap software to index correspondence to account, abiding by all company and client procedures.
• Assist with the maintenance of the imaging room and scanning equipment.
• Provide backup as needed to the Mail Processor Manager; may include troubleshooting batch problems, quality assurance procedures, and as assigned.
• Understand and adhere to Company information, security and privacy responsibilities as detailed in the Information Resource Usage Policy, Employee Manual, and client-specific publications.
• Other duties as assigned

Education/Skills/Experience:

• Associate's Degree or equivalent experience
• Ability to prioritize and multi-task
• Strong attention to detail
• Demonstrates initiative and ability to work with minimal supervision
• Utilize clear verbal and written communication skills
• Suggest process improvements with continued attention to document control guidelines
• Proficiency with Microsoft Office applications (Excel and Word)
• Ability to communicate effectively in both written and verbal form.
• Problem solving, research, analytical and project management skills.
• Competently and professionally communicates with clients and other stakeholders
• Ability to sit or remain sedentary for entire work shift.