Mail Processes Specialist

Full-time | Non-Exempt | Bonus Eligible

About Us

DCM Services is part of the Forte family of companies, providing document and mail processing solutions to clients who rely on us to handle their critical correspondence accurately, securely, and efficiently. We take pride in our attention to detail, commitment to data security, and supportive team culture — and we're looking for someone who shares those values to join us as a Mail Processes Specialist.

About the Role

As a Mail Processes Specialist, you'll serve as the vital link between hardcopy and soft-copy documents, ensuring both client and company requirements are met every step of the way. You'll work hands-on with incoming and outgoing mail, scanning equipment, and indexing software to keep documents moving accurately and securely through our systems.

What You'll Do

• Process incoming mail — opening, identifying clients, assessing document criticality, prepping, scanning, and retention — in accordance with company and client procedures
• Create balance control spreadsheets for payments received via incoming mail and perform quality assurance review prior to hand-off to Payment Processing
• Gather, prep, and scan documents received from clients, including quality assurance review
• Perform quality assurance review, prepping, and posting of outbound mail
• Use Datacap software to index correspondence to accounts, following all company and client procedures
• Help maintain the imaging room and scanning equipment
• Provide backup support to the Mail Processes Manager, including troubleshooting batch issues and quality assurance procedures as needed
• Understand and adhere to company information, security, and privacy policies

What We're Looking For

• Associate's degree or equivalent experience
• Strong attention to detail and ability to prioritize and multi-task
• Ability to work with minimal supervision while showing initiative
• Clear verbal and written communication skills
• Proficiency with Microsoft Office (Excel and Word)
• Comfortable suggesting process improvements while maintaining document control standards
• Ability to sit or remain at a workstation for the duration of a shift
• Regular, reliable attendance

Why Join Us

• Bonus eligibility (office program)
• Opportunity to develop skills in document imaging, data indexing, and process improvement
• Supportive team environment with room to grow