Mail Processing Lead & Machine Operator

Position Overview

Full Sail Media is seeking an experienced and dependable Mail Processing Lead & Machine Operator to join our growing production team in Baltimore, Maryland.

The ideal candidate will have hands-on experience operating commercial mail processing and sorting equipment, including mail sorters, processors, and postage metering systems. This individual will be responsible for ensuring that direct mail projects are processed accurately, efficiently, and on schedule while maintaining high standards of quality and postal compliance.

We are looking for a motivated, detail-oriented individual who takes pride in their work, understands the importance of meeting production deadlines, and can help coordinate the daily activities of our mailing department.

Key Responsibilities

Mail Processing & Equipment Operation

• Set up, operate, and monitor automated mail processing and sorting equipment.
• Operate commercial postage metering systems to accurately apply postage and prepare mail for USPS acceptance.
• Perform machine adjustments, basic troubleshooting, and routine preventative maintenance.
• Process various mail formats, including letters, flats, and other direct mail materials.
• Ensure proper sorting, tray preparation, labeling, and documentation in accordance with USPS requirements.
• Monitor machine performance and maintain efficient production speeds while minimizing downtime and waste.

Production & Quality Control

• Review job jackets and production specifications to ensure accurate processing.
• Verify mail counts, postage amounts, sorting accuracy, and completed job quantities.
• Identify and resolve equipment issues or production discrepancies.
• Coordinate with printing, bindery, and other production departments to ensure jobs move efficiently through the facility.
• Maintain a clean, organized, and safe work environment.

Department Coordination & Leadership

• Assist in organizing daily mailing production schedules and priorities.
• Help train and support other mailing department employees.
• Monitor workflow to ensure production deadlines and customer expectations are met.
• Communicate production challenges, equipment concerns, and material needs to management.
• Identify opportunities to improve department efficiency, accuracy, and overall performance.
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About Full Sail Media

Full Sail Media is a family-owned and operated commercial printing and digital marketing company located in Baltimore, Maryland. We take pride in delivering high-quality print and marketing solutions while building lasting relationships with our customers, employees, and community.

Our success is built around four core values:

• Help Others Be Successful – We believe success comes from supporting our customers and teammates.
• Challenge and Reinvent – We continually look for better, smarter ways to do things.
• Have Fun – We believe a positive and enjoyable workplace helps everyone thrive.
• Humbly Confident – We take pride in our expertise while remaining open to learning and improvement.

We are looking for individuals who share these values and want to be part of a company committed to quality, teamwork, and continued growth.

Why Join Full Sail Media?

At Full Sail Media, you'll be part of a team where your experience and contributions matter. We offer the opportunity to work in a collaborative production environment, take ownership of your work, and contribute directly to the success of our customers and company.

Full Sail Media is an Equal Opportunity Employer. We consider qualified applicants without regard to legally protected characteristics and provide reasonable accommodations in accordance with applicable law.

Qualifications & Experience

Required

• Previous hands-on experience operating commercial mail processing or sorting equipment.
• Experience operating commercial postage metering equipment.
• Working knowledge of USPS mailing procedures, sorting requirements, and postal regulations.
• Ability to perform machine setups, adjustments, and basic troubleshooting.
• Strong attention to detail and commitment to accuracy.
• Ability to read and follow production job tickets and instructions.
• Dependable attendance, strong work ethic, and ability to meet production deadlines.
• Ability to work independently and collaboratively in a fast-paced production environment.

Preferred

• Experience working in a commercial printing, direct mail, or high-volume mailing facility.
• Familiarity with USPS presort requirements, postal documentation, and mailing software.
• Experience with mail processing equipment from manufacturers such as BlueCrest/Pitney Bowes or similar systems.
• Previous experience coordinating workflow or training employees.
• Mechanical aptitude and experience performing routine equipment maintenance.

Physical Requirements

• Ability to stand and work around production equipment for extended periods.
• Ability to lift and move mail trays, boxes, and production materials, with or without reasonable accommodation.
• Ability to perform repetitive tasks and safely operate industrial mailing equipment.