Mail Services Associate

About the Role:
As a Mail Services Associate, you will be responsible for all aspects of the mailroom operations for a building or campus.

This job is part of the Office Operations function. The role provides office support to a client, business function, or individual contributor.

What Youll Do:

• Audit delivered items against delivery invoices.

• Approve or reject deliveries based on inspections and check for contraband.

• Ensure all packages received and delivered arrive the same day or notify the consignee of next-day arrival.

• Deliver mail, packages, copy products, and stationery according to the daily schedule.

• Ensure all shipped packages are adequately protected.

• Process shipment requests with vendors and inform package owners of arrangements.

• Apply correct postage and required identification to outgoing mail and packages.

• Stock copy rooms and serve as the initial point of contact for copier fleet needs.

• Check and replenish mail and postage supplies daily.

• Answer standard inquiries or complaints from clients, co-workers, and supervisors.

• Analyze data to identify and solve complex problems, possibly recommending new techniques.

• Influence own team and other related teams.

• Suggest improvements to enhance efficiency.

What Youll Need:

• High School Diploma or GED with 34 years of related experience.

• Ability to write routine reports and correspondence.

• A comprehensive understanding of processes, procedures, systems, and job-related concepts.

• Ability to communicate unusual or complex content in a logical and concise manner.

• In-depth knowledge of Microsoft Office products (e.g., Word, Excel, Outlook).

• Strong organizational skills with an inquisitive mindset.