MAILROOM & COMMUNICATION REPRESENTATIVE

Description

REPRESENTATIVE COMPANY DESCRIPTION:

Union Rescue Mission (URM) is a 501(c)(3) nonprofit organization located in the Los Angeles Metropolitan Area. We are dedicated to serving men, women, and children experiencing homelessness and providing comprehensive emergency and long-term services to help them escape the dangerous streets of Skid Row. Established in 1891, URM is now one of the largest rescue missions of its kind in the United States and the oldest in Los Angeles. Join us at Union Rescue Mission as we bring hope and share the compassion of Christ to those devastated by homelessness. 

REPRESENTATIVE POSITION SUMMARY:

Under the supervision of the Mailroom and Communication Supervisor, ensures that incoming and outgoing mail and other assigned mailroom duties are processed and/or handled in an accurate and timely manner. Responsible for maintaining the call directory, answering incoming calls, and connecting internal and external calls to corresponding departments or staff. 

REPRESENTATIVE CORE WORK PRINCIPLE:

Colossians 3:23 is the foundation of URM’s standard for employment, “Whatever you do, work at it with all your heart, as though you were working for the Lord and not for people.” The goal for each employee is to enrich and sustain a humble heart attitude; to enrich and sustain a mindset of serving others, treating them with kindness and truth; and to enrich and sustain a zealous desire for achieving work objectives without any ulterior motives or agendas.  

MAILROOM & COMMUNICATION REPRESENTATIVE ESSENTIAL FUNCTIONS:

• Process, record, and sort incoming and outgoing mail for the organization and program guests (regular and overnight). 
• Process, sort, affix postage of outgoing mail.  
• Sort returned mail, boxes, letters, and packages for the organization and program staff. 
• Sort mail for all offsite campuses and coordinate delivery with transportation.  
• Prepare, record and track priority mail. 
• Work alongside program staff to ensure program guests receive their mail.  
• Order office supplies (i.e., toner, ink, paper, metered postage, place service calls, etc.) and maintain accurate inventory supply levels. 
• Make two trips minimum to the post office daily (1st class, return to sender mail and pick up mail). 
• Ensure the mailroom is well organized, neat, and clean, and that equipment is properly maintained in good working condition. 
• Ensure all mail received is accounted for and properly handled.  
• Answer general phone inquiries about the organization. 
• Direct external calls to designated departments or individuals. 
• Transfer internal calls across departments and between staff. 
• Provide quality customer service to internal customers. 
• Conduct other tasks and projects as assigned by the Mailroom and Communication Supervisor. 
• Commitment to URM (Union Rescue Mission) mission, vision, and core values. 
• Encourage guests in their faith and growth in Jesus Christ. 

REPRESENTATIVE PHYSICAL DEMANDS:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job. 

• Required manual dexterity required for reaching, lifting objects, and operating office equipment. 
• Ability to operate office equipment. 
• Travel to Post Office, FedEx, and UPS locations. 
• Must occasionally lift and/or move up to 50 pounds. 

REPRESENTATIVE WORK ENVIRONMENT:

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job within the environment. 

• The office is clean, orderly, properly lit, and ventilated. 
• Noise levels are considered low to moderate. 

Requirements

REPRESENTATIVE EXPERIENCE, EDUCATION AND LICENSURES:

• Must have a high school diploma or equivalent 
• Must have a valid CA driver's license.  
• Proficient in Microsoft Office programs including Word, Outlook, and Excel (PC format) 
• Some experience with Pitney Bowes Machines (folder and postage meter). 

REPRESENTATIVE KNOWLEDGE, SKILLS, AND ABILITIES:

• Must be able to communicate effectively both orally and in writing. 
• Bilingual, preferred. 
• Work well under pressure with periodic heavy workloads.  
• Must have excellent customer service skills. 
• Ability to work in a team environment. 
• Excellent attention to detail. 

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