Mailroom Associate

SPS Global is seeking a detail-oriented and service-driven Mailroom Associate to support workplace operations and ensure the accurate and efficient flow of mail, packages, and office supplies. This role plays an essential part in keeping communication, materials, and resources moving smoothly across the organization.

The ideal candidate thrives in an organized, service-focused environment and takes pride in delivering reliable operational support. This position offers an excellent opportunity to develop logistics, operational, and customer service skills within a collaborative corporate setting.

Job Overview

The Mailroom Associate is responsible for receiving, sorting, processing, and distributing incoming and outgoing mail, packages, and correspondence while maintaining accurate tracking and operational efficiency.

This role also supports office services functions such as supply management, workplace support tasks, and assisting with conference room setups or office moves when needed.

Reports To:
Client Services Supervisor, Client Services Manager, or other designated leadership

What You’ll Do

Mail & Package Operations

• Receive, sort, and distribute incoming mail, packages, and interoffice correspondence


• Prepare, package, and process outgoing shipments using carriers such as USPS, UPS, FedEx, and other courier services


• Maintain accurate tracking records for all incoming and outgoing packages


• Ensure timely delivery and accountability of shipments across the organization

Mailroom Equipment & Operations

• Operate mailroom equipment including postage meters, label printers, scanners, copiers, and other office devices


• Verify shipping documentation, packing materials, and shipment accuracy


• Maintain a clean, organized, and secure mailroom environment

Office Services & Workplace Support

• Monitor inventory levels of office supplies and replenish supply closets and distribution areas


• Assist with conference room setups and workplace support activities


• Support office moves or workplace logistics tasks when needed

Customer Service & Operational Support

• Provide friendly and responsive customer service to employees, vendors, and visitors


• Ensure compliance with company security procedures when handling confidential documents


• Support team operations by assisting with additional tasks or projects as assigned


• Maintain professionalism and represent SPS with a strong service mindset

What We’re Looking For

Required

• High School Diploma or equivalent


• Strong customer service and communication skills


• Ability to work in a fast-paced corporate environment


• Strong attention to detail and accuracy


• Basic computer proficiency and familiarity with Microsoft Office tools


• Ability to manage multiple tasks and prioritize responsibilities

Preferred

• 2+ years of experience in a corporate mailroom, logistics, or facilities environment


• Experience with shipping carriers such as USPS, UPS, and FedEx


• Familiarity with mail tracking systems or logistics software


• Working knowledge of Multi-Functional Device (MFD) equipment

Competencies

• Strong verbal and written communication skills


• Customer-first mindset with excellent service orientation


• Strong organizational and time-management abilities


• Ability to multitask and manage priorities effectively


• Attention to detail when verifying shipping documentation


• Ability to work independently and proactively


• Team-oriented mindset with strong collaboration skills

Physical Requirements

• Ability to lift and carry packages up to 50 lbs.


• Ability to walk throughout the facility to distribute mail and supplies


• Ability to stand for extended periods while processing shipments


• Manual dexterity for operating mailroom and office equipment

Travel:
Minimal or none; duties are primarily performed within the assigned office location

What We Offer

Career Growth: Opportunities to expand operational expertise across mail services, logistics, and workplace operations.

Learning & Development: A culture that promotes continuous learning and professional growth.

We Recognize Talent: Recognition programs available across all employee levels.

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.

Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.

Disclaimer:
This job description outlines the primary responsibilities of the role but is not intended to represent a complete list of duties. Responsibilities may evolve as business needs grow and change.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!


• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!


• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!


• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  
  
  
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
  
  
  
  

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.