Mailroom Clerk

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®

We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers.  

JOB SUMMARY

The Mailroom Clerk, internally referred to as the Mailroom Specialist is a vital member of the Mail Operations team, responsible for executing the day-to-day functions of the organization's mail and print services. This role involves handling incoming and outgoing mail, scanning and distributing documents, maintaining supply inventories, and supporting internal departments with administrative tasks. The position also provides assistance to the Policy Services team with insurance-related processes.

JOB DETAILS

• Location:  In office position. Corporate office is in Indianapolis, IN
• Relocation Expenses Reimbursed:  No
• Qualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position.

PERKS

• Comprehensive benefits package including Medical/RX/Dental/Vision insurance
• 401k Plan with company match
• Paid Time Off
• Free employee parking
• On site fitness center
• Casual dress environment
• Tuition reimbursement plan

DUTIES AND RESPONSIBILITIES

• Receive, sort, and distribute incoming mail and packages to appropriate departments
• Scan incoming checks and documents into designated systems with accuracy and confidentiality
• Process incoming faxes and ensure timely delivery to relevant teams
• Prepare and send outbound mail, including assembling and printing documents for mailing
• Maintain accurate logs of received packages and checks
• Monitor and replenish mailroom and office supplies as needed
• Support offsite storage management, including inventory tracking and retrieval requests
• Ensure compliance with HIPAA and organizational confidentiality standards
• Assist the Policy Services team with administrative support
• Respond to internal requests via email and in person in a timely and professional manner
• Participate in special projects and perform other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Prior experience in a mailroom, facilities, or administrative operations role preferred
• Strong organizational skills with the ability to manage multiple tasks and shifting priorities
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Adobe Acrobat
• Accurate data entry skills and attention to detail
• Ability to lift and move up to 50 pounds and perform physical tasks such as bending and reaching
• Demonstrated ability to work independently and collaboratively in a fast-paced environment

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.