Mailroom Manager

Salary :

$22 - 24 hourly

Company : Brightkey

Job Type : Full Time

Boca Raton, Fl

Job Description - Mailroom Manager

Join the BrightKey team as a Mailroom Manager. The Mailroom Manager is responsible for overseeing daily operations of the corporate mailroom and front office support functions in a large corporate environment. This position manages a team of 2 employees at a client site which handles mail distribution, shipping/receiving, and general administrative and corporate office support. The ideal candidate will be a hands-on leader with strong organizational, communication, leadership and multitasking skills who can balance management responsibilities with day-to-day operational work.

Compensation & Benefits:

Starting Pay Range: $22.00 – $24.00 per hour
Company offers Medical, Dental, Vision and additional insurance options
Participation in company 401k program
Paid holidays and paid time off

Location & Hours:

On-site in Boca Raton, Florida
Monday through Friday (first shift/full-time)
Daily Schedule: 7:00am – 3:30pm (may vary)

Key Requirements for the Mail Services Manager Position:

3–5 years of experience in mailroom, facilities, or office services management.
Experience working in a mailroom, including sorting, screening, and metering mail and packages.
Prior supervisory or team leadership experience strongly preferred.
Experience in a large corporate or multi-department office environment preferred.
Excellent customer service skills and the ability to work with a high degree of professionalism.
Familiarly with different types of mailroom equipment such as postage meters, folding & inserting machines, scales, scanners, etc.

Additional Requirements for the Position:

Strong leadership and communication skills
Excellent organizational and time management abilities
Proficiency with office and business software including Microsoft Excel and Outlook
Able to work onsite with clients and support the relationship between BrightKey and our client’s representatives
Ability to lift and move packages up to 75lbs as needed

Responsibilities of the Mail Services Manager:

Team Leadership

Supervise and support a team of mailroom, reception, and administrative staff.
Provide training, coaching, and performance feedback to ensure high-quality service delivery.
Schedule and assign daily tasks to ensure coverage and workflow efficiency.
Foster a positive, customer-focused team culture.

Mailroom Operations

Oversee all incoming and outgoing mail, packages, and courier deliveries.
Ensure timely sorting, distribution, and delivery of mail throughout the corporate office.
Manage relationships with postal and delivery vendors (e.g., USPS, FedEx, UPS).
Monitor mailroom equipment and supplies, arranging maintenance or replacement as needed.

Process Improvement & Compliance

Develop and maintain mailroom and front office procedures to ensure consistency and accuracy.
Identify opportunities to improve efficiency and service quality through process or technology enhancements.
Maintain compliance with company policies and confidentiality standards.

Hands-On Responsibilities

Assist with mail sorting, deliveries, and special projects during peak periods or staff shortages.
Provide backup coverage for reception or administrative tasks when necessary.
Backup Driver for USPS deliveries and pickups (company vehicle).

Offer of employment is contingent upon completing a background investigation and drug screening.

BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We expect all our employees to maintain a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status.

OMM-011626
Mailroom Manager
Mail Processing
Mail Sorting

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Mailroom Manager

Job Description - Mailroom Manager

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