Mailroom Supervisor

Job Title: Mailroom Supervisor 

Reports To: The Mailroom Supervisor will report to the Client Services Manager, or equivalent leadership. 

Job Overview:

The Mail Supervisor is responsible for overseeing a team that manages all incoming and outgoing mail and packages. This role ensures that mail/packages are processed accurately and that packages are delivered on time. A successful Mail Supervisor should have excellent leadership skills, organizational abilities, and the capacity to remain organized under pressure.

The ideal candidate will possess the following traits:

strong communication skills, attention to detail, innovative problem-solving abilities, and proficiency in managing high-pressure situations. As the Mail Supervisor, you will be in charge of all aspects of receiving, sorting, and distributing mail and packages.

Responsibilities:

The Mail Supervisor collaborates with a team to handle large volumes of packages/mail. Responsibilities include training and monitoring mail staff, evaluating employee performance, developing processes and procedures, and troubleshooting any issues related to mail services. The Mail Supervisor often works directly with the Client Service Manager to create strategic plans and monitor mail metrics. This position is crucial for the efficient operation of the mail and package distribution process. address customer inquiries.. The supervisor ensures mail is processed correctly and delivers packages on time. A successful Mail Supervisor needs excellent leadership skills, organizational abilities, and the ability to stay organized. The ideal candidate will possess the following traits: great communication skills, an eye for detail, innovative problem-solving skills, and the ability to manage high-pressure situations. As the Mail Supervisor, you will oversee all aspects of receiving, sorting, and distributing mail & packages.

The Mail Supervisor works with a team of employees in order to manage large mail/package volumes. He or she is responsible for training and monitoring mail staff, evaluating work performance, developing processes and procedures, and troubleshooting and resolving any difficulties related to mail services. The supervisor often works directly with the Customer Service Manager in the mail service center to create the strategy and monitor mail metrics. The Mail Supervisor plays a vital role in the efficient functioning of the mail/package distribution process. Strong organizational and leadership skills are essential for this role. The supervisor must be able to effectively manage teams and handle customer inquiries.

Travel: None or Negligible 

 Other Duties: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!


• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!


• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!


• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  
  
  
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
  
  
  
  

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

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