Maintenance Associate

Duprey Hospitality, a Concord, New Hampshire-owned and operated, full-service hotel management company with management contracts including Marriott, Choice Hotels and Hilton brands. Duprey Hospitality currently manages 6 hotel properties.

Come join our team!

Job Summary:

The Maintenance Associate is responsible for supporting the hotel maintenance operations and hotel assets to include refrigeration, heating, plumbing and maintaining top quality standards as required.

Essential Duties and Responsibilities

- Provide professional and courteous guest service at all times.

- Assist in maintenance operations for the facility to include but not limited to: refrigeration, heating, plumbing, water softeners and treatment, A/C units, ice machines, lighting, kitchen  equipment, emergency equipment/systems, switch rooms, roof exhausts,      electrical substations, painting, wall covering repairs, etc. 

- Ensure all projects are completed according to specifications and on time

- Possess comprehensive knowledge of guest room electronic locks

- Secure and maintain key inventory for all hotel locks 

- Responsible for telephone system, high speed internet, movies and cable

- Assist and instruct craftsmen scheduling work, materials and project completion

- Maintain and participate in preventive maintenance program for guestrooms, public space and all equipment

- Maintain cleanliness of grounds and attractiveness of landscaping

- Ensure cleanliness and orderliness of workspace and storage areas

- Available for on-call and weekend work as required

- Adheres to safety  requirements and attends safety training complying with all OSHA, state  and federal guidelines

- Assists to ensure building is prepared for city and state inspections

- Ensure cleanliness and orderliness of all workspace and storage areas

- Ability to work well with a diverse group of people

 Additional Duties

- Complete projects as  determined by management 

- Perform inventory duties as required

- Attend team meetings

- Work closely with all departments and assists them as needed

- Actively seek out other tasks when current work is complete

- Participate in ongoing education and training 

- Other duties as assigned

Essential Behavior Requirements

- Customer Service: Displays a professional sense of urgency when communicating and interacting with guests and coworkers, in a way that exceeds the guest’s wants and needs.  Identifies opportunities to improve and deliver additional value to  guest’s experience by presenting creative solutions and innovative ideas. 

- Communication: Actively listens to  guests and coworkers (viewing the situation from the guest’s perspective)  and works together to solve the problem through effective communication. 

- Problem Solving: Ability to recognize  and define problems; analyze relevant information; encourage alternative  solutions and plans to resolve situations; seeks additional assistance  when needed.

- Quality: Work “product or service” is free of errors and exceeds customer expectations. 

Minimum Qualifications

- Education or Experience- High school diploma or equivalent; one to two years engineering experience or training; or equivalent combination of  related education and experience.

- Language Skills- Must have developed  language skills to the point to be able to: ability to read, analyze, and interpret documents such as safety rules, operating and maintenance  instructions, procedure manuals, and technical procedures. Ability to effectively respond to  questions from management, customers and clients. 

- Mathematical Skills- Requires mathematical development sufficient  to be able to: calculate figures, discounts, area, and circumference. Compute ratio, proportion, and  percentages. Calculate surface, volumes, weight and measures. Possesses sharp ability for attention to  detail (able to quickly identify variances in standards), working efficiently and flexibly. Ability to multi-task and be highly organized  while working under pressure.

- Reasoning Ability- Must have developed reasoning skills to be  able to: apply common sense understanding to carry out instructions  furnished in written, oral or diagram form. Ability to handle problems involving  several concrete variables in standardized situations.

- Valid Driver’s License – Must be able to travel to and from work sites and/or pick up materials/supplies to perform work duties. Must have a valid NH driver’s license.

Physical Requirements

- Non-slip, steel-toed  safety shoes are recommended

- Ability to pass pre-employment drug test, physical and/or lift test, background check and  driver record check

- Complete online safety training and use required safety gear as provided by the company

- Requires walking and  standing to a significant degree, reaching, handling, climbing (ladder),  kneeling, crouching, stooping, talking, hearing and seeing 

- Lifting up to 80 lbs. maximum with frequent lifting and/or carrying or transporting of objects  or equipment weighing up to 50 lbs 

- Inside environmental  conditions protected from weather conditions. Potential exposure to paint,   solvents, and cleaning chemicals and/or fumes. Exposure to extremes of  noise and vibration and temperature changes:

• Noise and Vibration: Sufficient noise,  either constant or intermittent, to cause marked distraction or possible injury to the sense of hearing, and/or sufficient vibration (production  of and oscillating movement or strain on the body or its extremities from repeated motion or shock) to cause bodily harm if endured day after day. Temperature sufficiently high        to cause marked bodily discomfort unless the associate is provided with exceptional protection
• Temperature Changes: Variations in  temperature, which are sufficiently marked and abrupt to cause noticeable bodily reactions including exterior cold, heat, humid and wet conditions

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.