Maintenance Coordinator Residential Portfolio

Are you a maintenance professional ready to move from the field into a more strategic, office-based role? Do you enjoy organizing schedules, solving problems, and keeping operations running smoothly?

Smartland, a fast-growing private equity real estate company managing 1,400+ units across Northeast Ohio, is hiring a Maintenance Operations Coordinator to serve as the communication hub between residents, technicians, vendors, and property management.

This is the perfect opportunity for someone with hands-on maintenance knowledge who wants to focus on coordination, scheduling, and operational efficiency.

Schedule

• Monday–Friday, standard business hours


• In-office role (Eastlake, Ohio headquarters)

What You’ll Do

• Receive and triage maintenance requests


• Schedule and dispatch technicians and vendors


• Communicate timely updates to residents


• Maintain accurate work order documentation (notes, photos, timelines)


• Monitor technician workloads and unit turn deadlines


• Partner with Property Managers to improve service efficiency


• Verify vendor performance and support invoice documentation


• Identify recurring issues and recommend process improvements


• Utilize property management systems (AppFolio preferred)

What You Bring

• Experience in maintenance coordination, property management, or hands-on residential maintenance


• Working knowledge of plumbing, electrical, HVAC, and appliances


• Strong organization and multitasking skills


• Clear, professional communication skills


• Comfort handling calls, emails, portals, and scheduling systems


• Detail-oriented with strong follow-through

Preferred (Not Required)

• Property management or dispatch experience


• AppFolio, Yardi, or similar PM software


• Experience coordinating technicians or vendors

Compensation & Growth

• $25–$30/hour (based on experience)


• Medical, dental, vision


• PTO + paid holidays


• Career paths: Maintenance Manager, Operations Manager, Assistant PM


• Professional, accountable, growth-focused culture

At Smartland, we build communities and invest in people. If you’re ready to make a real operational impact, apply today.

CI: Architect, Technical Expert, Craftsman, Traditionalist, Administrator, Coordinator
Loc: Domestic