Maintenance Manager

This position supports Shoreline Village in Richland, WA. There are a total of 216 apartment units at this site. Please visit the property website to learn more!
https://www.liveatshorelinevillage.com/

Who We Are:  
11Residential is a property management company specializing in residential multifamily properties in the Western United States. Our mission is to provide a quality living environment that enriches the lives of our residents. We firmly believe that when employees feel valued, our communities prosper. Guided by our foundational principles of integrity, compassion, teamwork, inclusion, growth, and customer service, we are dedicated to fostering an engaging and supportive workplace culture. 
       
We are interested in finding talented individuals who are driven and empowered to become successful as they help build comfortable and welcoming communities. Throughout our company, you will find the guidance and support needed to inspire and challenge you to achieve success. Come join us in shaping exceptional living spaces for all! 

Discover more at about us and our communities at https://www.11residential.com.  

Position Summary 
In this role, you will report to the Property Manager and partner with them to ensure apartment homes and facilities are maintained to 11Residential's quality standards. You will be the leader for all maintenance related activities and projects at your dedicated site. You will also leverage your knowledge and expertise to train and develop other maintenance team members when applicable. 

What You’ll be Doing 

• Supervise and schedule maintenance activities for the community. 
• Determine weekly service request and apartment make-ready schedules.   
• Respond, coordinate, and complete resident service requests for occupied units. 
• Complete or support the completion of make-ready activities for vacant units, ensuring all repairs are completed; units meet standards, and all trash is removed before, during, and after completion. 
• Regularly communicate with the on-site office team and update appropriate systems when work orders and make-readies are completed and ready to be shown.   
• Conduct daily property walks to inspect building exteriors, parking lots, and common areas to identify and address maintenance needs. 
• Oversee and maintain landscaping, grounds, and exterior property features to ensure consistent curb appeal. 
• Regularly inspect equipment and make recommendations for any repairs or replacements.   
• Periodically check the progress of each maintenance team member and ensure the quality of their work.   
• Conduct one-on-one training with employees that may need to enhance their current skills or learn new skills.
• Adhere to all safety guidelines and periodically complete written property safety audits.
• Order supplies and manage your site’s maintenance budget.
• Provide input to Property Manager in determining needs for next fiscal year’s budget.  
• Respond and resolve maintenance emergencies, during and after scheduled work hours. 
• Assist other 11 Residential locations, if needed, to support overall maintenance goals. 
• Fulfill any other duties assigned by management based on business needs.

• 2+ years of experience in multifamily property maintenance, facility maintenance, or another related field is required.  
• Must be able to troubleshoot and repair plumbing systems, electronic systems, appliances, HVAC, pool and spa equipment or any other systems at the dedicated community.  
• Working experience using HappyCo or another similar property maintenance software is highly preferred.
• Familiarity with Microsoft Office Suite to communicate efficiently with management, teammates, and residents. 
• Must possess a high level of integrity and compassion with an emphasis on teamwork, inclusion, growth, and customer service.  
• Must be able to meet the physical requirements of the job and work with paints, pool chemicals, and other potentially hazardous materials in compliance with safety standards. 
• Ability to work both indoors and outdoors in varying weather conditions, including exposure to heat, cold, and other environmental elements.
• An EPA Type II or EPA Universal license is preferred.  
• A CAMT or another industry related certification is a plus.
• Available to be on a rotating on-call schedule for emergencies outside of normal working hours. 
• High School Diploma/GED required.
• Must hold and maintain a valid driver's license.  
• Must be able to work on-site. This position is not eligible for remote work. 

• The hourly compensation range for this position is $32 to $35 per hour (depending on experience and skills).  

• In addition to the base pay, this role offers exciting opportunities for performance-driven bonuses. Join us on this exciting journey where your hard work and dedication are not only valued but also rewarded.   

• Exact compensation may vary based on skills, experience, and location.  

• Medical, dental, and vision insurance coverages.  

• Health savings account.  

• 401(k) with a 4% company match.  

• 30% Employee Rental Discount based on availability.  

• Mileage Stipend or reimbursement for travelling positions.    

• Education Reimbursement program. 

• Paid Time Off – Vacation, Sick, Paid Holidays, Birthday Holiday, Service Day, and Health & Wellness Day. 

• Exciting growth and development opportunities.  

• Lift, push, and pull up to 100 pounds. 
• Walk the properties several times daily, up to 10 miles a day. 
• Walk on uneven surfaces and climb several flights of stairs on a regular basis. 
• Visually and audibly observe and detect signs of emergency. 
• Sit, stand, reach, bend, and stoop for extended periods of time. 
• Use standard maintenance equipment. 
• Ability to work in indoor and outdoor environments with exposure to varying weather conditions, including heat, cold, ice, snow, dry conditions, and other inclement weather.
• Speaking and expressing or exchanging ideas by means of written and spoken word. 
• Convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. 

The above statements are intended to describe the general nature and level of requirements for the work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.  

EEO Statement 
11Residential is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.   

You must be able to pass a criminal background check and drug test. A positive result of Marijuana/THC does not disqualify candidates in states where it is legal.