Maintenance Manager

Tailwind Group is a top twenty owner and manager of off-campus student housing and brings a wealth of knowledge to the industry. We are committed to creating and sustaining a workplace culture that is second to none. We strive to fight for the highest possible good of the people that matter most, including our team members! Attracting and retaining the most talented and passionate individuals in our industry is an ongoing objective at Tailwind Group. We would love for you to join our team! 

The Position: The Maintenance Manager is the eyes and ears of a property’s daily performance and is largely responsible for maintaining and enhancing the value of a well-run property. A successful Maintenance Manager will provide excellent customer service to our residents, take pride in the property, and understand that this role is critical to the reputation of the property.

The Property: The Outpost Waco is a unique housing community consisting of 195 units and 543 beds, designed with Baylor University students in mind.  

This is a full-time position working a standard schedule, Monday - Friday from 8:30am to 5:00pm. Nights or weekends may be required from time to time dependent on business needs.

The compensation range for this position is $25.85 - $32.65 per hour plus bonus potential. This range is determined by current market data based on the position requirements and complexities. Final offers of employment will be based on multiple factors including candidate education, skills, experience, and location. 

Benefits & Perks

• We strive to provide our employees with the most competitive benefits package in the industry. A few of those benefits and perks include: 
• Medical, Dental, & Vision Insurance for employees and their families 
• Vacation and Sick Time + 12 Paid Holidays
• 401(k) with company matching 
• On-the-job training and career development 
• Paid Parental Leave

Responsibilities & Duties

• Monitor residential sites, building locations, clubhouse, amenities, and other common areas for superior curb appeal, general cleanliness, and organization.
• Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
• Review, assign and follow-up on open work orders to ensure the work order is completed and accepted within company guidelines.
• Solicit bids, negotiate contracts, and observe work performed by independent contractors to ensure quality product and service.
• Respond to after-hour emergency issues.
• Monitor maintenance trends and develop a preventative maintenance program to help minimize cost to owner.
• Assist with employee recruitment, interviewing, selection, and adherence to company core values.

• Three or more years of experience in building maintenance – student housing experience is a plus. 
• Experience with HVAC and appliance repair.
• One or more years of supervisory experience is preferred.

Knowledge, Skills, & Abilities

• Working knowledge of pool service and maintenance is required. Open to becoming a Certified Pool Operator. 
• Possess strong administrative, organization and communication skills.
• Self-motivated and excels at working in a team environment. 
• Ability to lift up to 50 lbs.
• Ability to stand, lift, and bend for up to 8 hours (with breaks) in hot, cold, and wet environments.
• Experience with Entrata software is preferred.
• Ability to fulfill rotating on-call duties as needed. 

To learn more about our core values, mission, and vision, check out: http://thetailwindgroup.com/. 

A complete list of responsibilities and duties can be provided during the interview process. 

This position is not eligible for Visa sponsorship at this time. Tailwind Group is an Equal Opportunity Employer. 

Notice to Third Party Agencies: We are not accepting resumes from recruiters or employment agencies for this position.