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At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
The Maintenance Sales Analyst is responsible for ensuring the timely renewal of the service contract through analysis, interpretation and pricing of install base collected from various systems.
Responsibilities:
- Prepare and modify complex sales quotes for an established high-end customer base.
- Collect, analyze, and report data from various internal systems with the end goal of a renewal quote to the customer
- Perform comprehensive data analysis and reporting as well as customer research on existing or expiring contracts.
- Engage closely with NICE customers to manage the relationship, the charter being to close renewal sales for NICE clients on time.
- Deeply understand clients business objectives and link NICE products and solutions to articulate their value aligned with customer’s strategy and direction
- Develop and implement tactics and strategies to engage customers in a structured renewal timeline
- Collaborate with Management to determine necessary strategic sales approaches to contracts nearing expiration.
- Assist in maintaining a high percentage of customer retention and annual contract value.
- Effectively influences stakeholders across the customer organization establishing credibility with both business and technical functions.
- Work closely with direct Account Executive and cross functional teams on each contract.
Education:
- BA or BS from an accredited university in Business Administration, Marketing, Sales, Finance, Accounting or Computer Science
Requirements: - 2 years of finance or operations experience.
- Advanced experience with Microsoft Office (Word, Excel, and Outlook).
- Experience with an ERP and salesforce.com highly desirable
- Experience leveraging multiple channels of communication to ensure success (email, LinkedIn, phone, etc.)
- Strong communication skills—verbal and written
- Demonstrated organizational, prioritization, and multi-tasking skills in a fast paced work environment are necessary
Strong professional presentation that is customer oriented and committed to fast responsive turnaround times.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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